Support » Fixing WordPress » Strato Website Import Problem

  • Hey, I was trying to move my website to strato but cant quiet figure out how to do so. I got the database and a folder with our webmedia from my old hosting service and uploaded everything to strato, but the website doesnt work (,,Internal Server Error” or ,,Error 500″). I called Strato but the help center person looked at everything and couldnt figure out whats wrong, so he suggested me to post my problem in this forum.

    My Log looks like this:

    23.06.2022 18:16:07 helping-hands.nrw [client 2003:c5:1700::] PHP Warning:  Unknown: Failed to open stream: No such file or directory in Unknown on line 0
    23.06.2022 18:16:07 helping-hands.nrw [client 2003:c5:1700::] PHP Fatal error:  Failed opening required '/www/htdocs/w01b02a2/helping-hands_nrw/wp-content/nfwlog/ninjafirewall.php' (include_path='.:/opt/RZphp80/includes') in Unknown on line 0
    23.06.2022 18:17:47 helping-hands.nrw [client 79.104.53.0] PHP Warning:  Unknown: Failed to open stream: No such file or directory in Unknown on line 0
    23.06.2022 18:17:47 helping-hands.nrw [client 79.104.53.0] PHP Fatal error:  Failed opening required '/www/htdocs/w01b02a2/helping-hands_nrw/wp-content/nfwlog/ninjafirewall.php' (include_path='.:/opt/RZphp80/includes') in Unknown on line 0
    23.06.2022 18:18:53 helping-hands.nrw [client 2a00:20::] PHP Warning:  Unknown: Failed to open stream: No such file or directory in Unknown on line 0
    23.06.2022 18:18:53 helping-hands.nrw [client 2a00:20::] PHP Fatal error:  Failed opening required '/www/htdocs/w01b02a2/helping-hands_nrw/wp-content/nfwlog/ninjafirewall.php' (include_path='.:/opt/RZphp80/includes') in Unknown on line 0
    23.06.2022 18:18:56 helping-hands.nrw [client 2a00:20::] PHP Warning:  Unknown: Failed to open stream: No such file or directory in Unknown on line 0
    23.06.2022 18:18:56 helping-hands.nrw [client 2a00:20::] PHP Fatal error:  Failed opening required '/www/htdocs/w01b02a2/helping-hands_nrw/wp-content/nfwlog/ninjafirewall.php' (include_path='.:/opt/RZphp80/includes') in Unknown on line 0
    23.06.2022 18:18:57 helping-hands.nrw [client 2003:e3:4700::] PHP Warning:  Unknown: Failed to open stream: No such file or directory in Unknown on line 0
    23.06.2022 18:18:57 helping-hands.nrw [client 2003:e3:4700::] PHP Fatal error:  Failed opening required '/www/htdocs/w01b02a2/helping-hands_nrw/wp-content/nfwlog/ninjafirewall.php' (include_path='.:/opt/RZphp80/includes') in Unknown on line 0

    I´ve uploaded everything i got from the person who made my website in my wordpress folder on the server (wp-admin, -content,-includes,…) but I dont know what to do next or how to fix it.

    Thanks in advance,
    David

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    WordPress has documentation ob moving a WordPress site at https://wordpress.org/support/article/moving-wordpress/

    Please review and see anything is missed.

    • This reply was modified 1 week, 6 days ago by t-p.
    Thread Starter davidbachmann

    (@davidbachmann)

    Unfortunately I wasn’t able to back anything up the right way because someone else made the website. He gave me a .zip file with all the Data and I can’t import that. I unpacked it and copied everything in the WordPress folder on my server, but that’s not working.

    Moderator t-p

    (@t-p)

    Also, try contacting your hosting provider for assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
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