Moderator
t-p
(@t-p)
Try:
– deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
– switching to the unedited default Theme (Twenty Seventeen.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
Side note to @chuckh58,
You are using an outdated version of WP. Consider updating to the latest stable version of WP 4.8.1
I can not login to wordpress to get to the plugins so how do I do it via CPanel?
Moderator
t-p
(@t-p)
– If you don’t have access to your Dashboard’s Plugins page, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
Similarly, to switch to the default theme: If you don’t have access to your Dashboard’s Appearance page, use FTP/ SFTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme (Twenty Sixteen.). That will force your site to use it.
I renamed the plugin folder to “plugins.hold” and tried to access the site and also the admin but could still not get in. The last time I was in the admin for this website I did change the username profile password so I’m wondering if this is the problem, but how can I fix that to get it back to the old password?
Moderator
t-p
(@t-p)
There are several ways to reset password in WP: https://make.wordpress.org/meta/2017/08/29/notice-of-password-deactivation/
If you forgot your username, Username is stored in the users table of the database. To change/check the username, click the edit button (the pencil icon) next to your user and change what is entered into the user_login field.
Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!
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This reply was modified 6 years, 7 months ago by
t-p.
I don’t think that the password change is causing this because I can get to the site on my phone not using the home network. I am at a loss to figure this one out. My wife and I are the only ones who can not see the website on our home computers, and we can’t access the wordpress login for it either. I have GoDaddy for my hosting provider and at the top of the CPanel home it has a message saying that I should update my PHP to 7 or 7.1. Will this fix it? It said to check to see if the sites are compatible with it before I do. How do I check that?
Very strange situation with this website. It seems that I am the only one that cannot get to the site or even get to the wordpress login for the site to work on it. I get a “This page cannot be reached” error. I don’t understand what could have caused this? Has anyone had this problem, if so, how do you fix it?
