Support » Plugin: Popup Maker - Popup for opt-ins, lead gen, & more » Strange Rendering on Popup Close

Strange Rendering on Popup Close

  • Resolved samuelpedraza

    (@samuelpedraza)


    3 years, 10 months ago

    We are seeing an intermittent issue on of our websites.

    When we open and close the popup, we see a strange rendering on the page.

    Here is a video link showing the error.

    Thanks,
    Sam

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Maria T

    (@mariatogonon)

    3 years, 10 months ago

    Hello @samuelpedraza – sorry for this inconvenience.

    I viewed your website and yes, I see the intermittent issue that you are referring to.

    I would now suggest you check out this documentation on how to Test if a Plugin or Theme Interferes with Popup Maker: https://docs.wppopupmaker.com/article/332-test-whether-a-plugin-or-theme-interferes-with-popup-maker This might help you with your problem.

    If you would like us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ 

    Thank you.

    Thread Starter samuelpedraza

    (@samuelpedraza)

    3 years, 9 months ago

    Hi there,

    I figured out how to solve this issue.

    The problem is that there seems to be some paint interference with the plugin and the website.

    So you can attach a repaint event to the close action.

    I added this code and it worked perfectly.

    jQuery(".pum-close")[0].click(function(){
	window.getComputedStyle();
})
    • This reply was modified 3 years, 9 months ago by samuelpedraza.
    Thread Starter samuelpedraza

    (@samuelpedraza)

    3 years, 9 months ago

    Hi,

    I would edit, but it doesn’t seem to allow me.

    jQuery(".pum-close")[0].click(function(){
   jQuery(window).trigger('resize');
})

    is the correct code. The other fixed on circumstance.

Viewing 3 replies - 1 through 3 (of 3 total)
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