Strange Login Problem for Customers

  • Resolved dinosaurtoothbrush

    (@dinosaurtoothbrush)


    11 months, 2 weeks ago

    Hey there! I am a moderator for a site called Riverbend News. We are a local newspaper. On our site we have an online edition of the paper for customers to access. Once they have paid a subscription fee an account is created for them and they are allowed to access pdf files of all of out newspapers ever released. However, for a while now we have been encountering a strange problem and I need some help to remedy it as we are losing customers because of it.

    When a first hits log in on our website it takes them to a website with the title “s2Member a powerful membership plugin for WordPress.” We have had them log in using the smaller log in below that says “log in with username and password” as that takes them directly to our site. Or at least it used too. Once they have entered their information in (ex: email and password) and they hit enter, the page reloads and says “I’m sorry you’re not allowed to access this page.” However, if they delete the website address in the address bar and and type in riverbendnews.org or if they return to the home page of our site from the “you are not allowed access page” they are logged in.

    How do we remedy this so that when they hit enter from logging in it just takes them right back to the main page? I am not good at this and just walked into this job without any experience so any help is greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Cristián Lávaque

    (@clavaque)

    10 months, 3 weeks ago

    The “powerful membership plugin for wordpress” part you mentioned, I think is the image at the top of wp-login, right? s2Member allows customizing the wp-login page’s look, and that image is just a default that you can change from here: WP Admin > General Options > Login/Registration Design > Logo Image Configuration

    Then the login part is not handled by s2Member. I can see that it’s customized by JetPack, adding a wordpress.com login, which is probably what’s taking users away from your site. I’m guessing that the login session is not working that well, and that’s why then trying to access the protected content is giving trouble.

    🙂

Viewing 1 replies (of 1 total)
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