Title: Strange Issue Last modified: August 22, 2016 --- # Strange Issue * Resolved [eustis](https://wordpress.org/support/users/eustis/) * (@eustis) * [11 years, 11 months ago](https://wordpress.org/support/topic/strange-issue-5/) * I’m not sure if this has been discussed, but I just installed the DG plugin and it worked great…at first. The problem occurred after I had placed my files initially. The icons worked for each file, but at one point I decided to move them around so I deleted what I had. When I re-inserted the files (in the post) the icons were not visible, only the hyperlink to the pdf file. I found out if I were to upload a brand new PDF and insert it into the post the icon would display, but re-inserting a file that had already been placed before would cause the missing icon. SIDENOTE: settings are default. * Thanks. * [https://wordpress.org/plugins/document-gallery/](https://wordpress.org/plugins/document-gallery/) Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [Dan Rossiter](https://wordpress.org/support/users/danrossiter/) * (@danrossiter) * [11 years, 11 months ago](https://wordpress.org/support/topic/strange-issue-5/#post-5303564) * Hi eustis, * Can you paste the exact text you are using for your shortcode (ie: [dg …]). * Also, you say that you “inserted the files.” There should be no inserting with Document Gallery. If you insert a non-image attachment (rather than using the Document Gallery shortcode), you’ll get just a plain text link to the file (no icon). * -Dan * PS: If you’ve found this plugin useful, please take a moment to [rate it](http://wordpress.org/support/view/plugin-reviews/document-gallery#postform). Thanks! 🙂 * Thread Starter [eustis](https://wordpress.org/support/users/eustis/) * (@eustis) * [11 years, 11 months ago](https://wordpress.org/support/topic/strange-issue-5/#post-5303593) * Dan, * The process: * add the [dg] shortcode by typing [dg] * add media > select pdf file/s > insert into page * displays only text links. * What am I doing wrong? * Plugin Author [Dan Rossiter](https://wordpress.org/support/users/danrossiter/) * (@danrossiter) * [11 years, 11 months ago](https://wordpress.org/support/topic/strange-issue-5/#post-5303614) * Eustis, * There is no inserting of attachments. The shortcode on it’s own is all that you want. * The easiest solution is to simply load the attachments you want to display directly to the post/page that you want your Document Gallery in. Doing this, the icons will show up wherever you include [dg] tag. If you want more advanced functionality, take a look at the Installation tab. * -Dan * Plugin Author [Dan Rossiter](https://wordpress.org/support/users/danrossiter/) * (@danrossiter) * [11 years, 10 months ago](https://wordpress.org/support/topic/strange-issue-5/#post-5303708) * I’m going to mark this issue as resolved for now, but please let me know if you are unable to track down the issue. * Thanks! -Dan * Thread Starter [eustis](https://wordpress.org/support/users/eustis/) * (@eustis) * [11 years, 10 months ago](https://wordpress.org/support/topic/strange-issue-5/#post-5303709) * Dan, * > The easiest solution is to simply load the attachments you want to display > directly to the post/page that you want your Document Gallery in. * Don’t you load the attachment by clicking on “add media” and selecting the file? To reiterate, when I upload a file (new to the site) just like you did in the video, the plugin works like a charm. * However, if for some reason I need to place that same file (which is now in the media library) on another page, following the same procedure as before, the icon does not display, just the text link. * Plugin Author [Dan Rossiter](https://wordpress.org/support/users/danrossiter/) * (@danrossiter) * [11 years, 10 months ago](https://wordpress.org/support/topic/strange-issue-5/#post-5303711) * Eustis, * The uploading following clicking the “add media” button on the target page is how DG knows to include those documents in the gallery in the simplest usages.“ Inserting” has absolutely no baring on what DG does and will result in default WordPress behavior, in this case plain text links in the page. * If you wish to include an attachment in a gallery besides the page where it was uploaded, you will need to use a combination of “localpost=false” plus other attributes to retrieve the attachments you wish to include or explicitly include individual documents with the “ids” attribute. You can find documentation for both of these approaches on the installation page. * Please let me know if you have any further questions 🙂 * -Dan Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Strange Issue’ is closed to new replies. * ![](https://ps.w.org/document-gallery/assets/icon.svg?rev=983329) * [Document Gallery](https://wordpress.org/plugins/document-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/document-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/document-gallery/) * [Active Topics](https://wordpress.org/support/plugin/document-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/document-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/document-gallery/reviews/) * 6 replies * 2 participants * Last reply from: [Dan Rossiter](https://wordpress.org/support/users/danrossiter/) * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/strange-issue-5/#post-5303711) * Status: resolved