Title: Strange Instance
Last modified: January 16, 2022

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# Strange Instance

 *  Resolved [alev](https://wordpress.org/support/users/alev/)
 * (@alev)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/strange-instance/)
 * Hi
    We are using Forminator as a form that allow users pay for services. We using
   stripe as a processor. Stripe dashboard is setup and ready to accept payments
   Forminator has all the live and test key inserted and sink test show that site
   is connected to the stripe system. Now When you use real credit card after trying
   to process payment message pop-app With this message: “Your Card is declined.
   Your Request was in test mode,but used non test(live) card. For list of test 
   cards ,visit [https://dtripe.com/docs/testing&#8221](https://dtripe.com/docs/testing&#8221);
   I spoke to Stripe support and it seems that something in setup in Fminator is
   creating this issue. I look through the formintor setup and I do not see place
   where I can switch form test mode to live mode.
 * Any suggestions.
 * I thank you in advance
 * LA
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstrange-instance%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/)
 * (@wpmudevsupport14)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/strange-instance/#post-15258655)
 * Hi [@alev](https://wordpress.org/support/users/alev/),
 * Thank you for choosing our plugin and I wish you a good day.
 * Please note, once the form is ready to accept the payments, you need to change
   the payment mode to “Live” under the settings tab of the Stripe field. Please
   check the following screenshot: [https://ibb.co/c1ZXbNK](https://ibb.co/c1ZXbNK)
 * Please find more about the Stripe field on our documentation here: [https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#stripe-field](https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#stripe-field)
 * I hope that helps.
 * Kind Regards,
    Nebu John
 *  Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/)
 * (@wpmudev-support2)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/strange-instance/#post-15280194)
 * Hello [@alev](https://wordpress.org/support/users/alev/) ,
 * We haven’t heard from you for several days now, so it looks like you don’t need
   our assistance anymore.
 * Feel free to re-open this ticket if needed.
 * Kind regards
    Kasia
 *  Thread Starter [alev](https://wordpress.org/support/users/alev/)
 * (@alev)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/strange-instance/#post-15280201)
 * Sorry I have resolved the issue
    I forgot that the credit card field has an internal
   setup from Tes to live… Thank you for pointing me in the right direction. It 
   is greatly appreciated.
 * Lev

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Strange Instance’ is closed to new replies.

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## Tags

 * [connection](https://wordpress.org/support/topic-tag/connection/)
 * [live mode](https://wordpress.org/support/topic-tag/live-mode/)
 * [test mode](https://wordpress.org/support/topic-tag/test-mode/)

 * 3 replies
 * 3 participants
 * Last reply from: [alev](https://wordpress.org/support/users/alev/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/strange-instance/#post-15280201)
 * Status: resolved