Support » Plugin: Smash Balloon Social Photo Feed » Strange dispaly of IG images, wide with text

  • fjura

    (@fjura)


    Hello,

    not sure what happened but I suddently see the IG images very strangely, it just looks like wide blocks with text, please see image. Anyone else has this problem?

    https://i.imgur.com/IvNrphz.png

    thank you

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey fjura,

    It looks like an older version of the CSS file for our plugin was being used or possibly missing from whatever you have that is caching or minifying CSS on your site. Were you able to correct it? Or possibly have an old file cached in your browser? Here is what I see currently:

    https://snipboard.io/HW5VkP.jpg

    – Craig

    fjura

    (@fjura)

    Hi Craig,

    thats strange, I removed all the cache and used incognito and I see it distorted as in the image I sent you. Is it compatible with wp-rocket?

    Peter

    • This reply was modified 9 months ago by fjura.
    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Yes the plugin is compatible with WP Rocket. I’m wondering if you have a browser extension or add-on you can disable to see if that is the cause. Can you replicate the issue on other devices?

    fjura

    (@fjura)

    Hi Craig,

    yes, I tried multiple different devices and browsers with no extensions, but it shows like that on all of them. I also tried disableing wp-rocket and Cloudflare, but it didnt help. You see it fine, even on Chrome Incognito mode?

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Yes incognito mode works as well:

    https://snipboard.io/C8GvOU.jpg

    I’ll check to see if anyone else on the team is having an issue when viewing the page.

    Hi Craig,

    may I ask, do you still see it fine at your end? Its very strange, I even tried other device on a different location with different ISP, but still I see it distorted.

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey again fjura,

    It seems everyone else on our team is also seeing the feed without any issue.

    You could try enabling the feature “Load initial posts with AJAX” which is found on the “Customize” tab. This might bypass anything that is affecting the plugin from your theme or another plugin.

Viewing 7 replies - 1 through 7 (of 7 total)
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