Support » Plugin: Smash Balloon Social Photo Feed » strange behavior of the Instagram feeds module

  • Resolved ceramicznawyspa

    (@ceramicznawyspa)


    What could be the reason for the strange behavior of the Instagram feed module?
    In edit mode, everything is fine… When the page is displayed some pictures are OK but most of the pictures are not visible. In their place there are miniature markings of the graphic file.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey ceramicznawyspa,

    From your description, it sounds like the access token may have expired and a “backup” feed is being displayed. I can tell you for sure if I can see the feed on a page somewhere. It looks like the link you provided is not working right now.

    Let me know if you’d like me to take another look!

    – Craig

    Thread Starter ceramicznawyspa

    (@ceramicznawyspa)

    Hi Craig, thanks for the fast replay. I’ve managed this issue already. I just switch off JetPack and Instagram feed start to work back. I reinstall JPack then and now everything is back on track. It seems to be plugin conflict (?!).

    Many thanks for help.
    Best regards Marcin J. Gajewski

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hmm we haven’t heard of any other users having this issue with JetPack. I would imagine we have quite a few users that have both plugins installed.

    If you wanted, I could take a look at the page and see if that helps me determine what might be going on more specifically. Is there a test page of sorts I can take a look at?

    Thread Starter ceramicznawyspa

    (@ceramicznawyspa)

    I’ve live web page only (https://ceramicznawyspa.pl). Now everything is OK. Both plugins are active and working with no error. I don’t have bloody idea why reinstallation of Jet Pack helped. I made two screenshots: edit mode and live page to document and prove this error 🙂 screenshots. But it is frontend only. If you want I can create account for you to see the backend. There is nothing secret on my page :). But you have to tell me how to do it securely 🙂 . I am an old man and I don’t know many things…

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey ceramicznawyspa,

    That is definitely odd. I might take you up on this if we end up with more people mentioning an issue with JetPack. It could have been a one-off quirk. Who knows for sure.

    Let me know if ever need anything else in the meantime!

Viewing 5 replies - 1 through 5 (of 5 total)
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