Store owner emails not being recived

  • Resolved benlickley

    (@benlickley)


    4 years, 8 months ago

    We have an issue were the customer receives all emails fine. But the emails listed in the notifications settings receive none about new orders or any other notifications.

    I have used WP mail log and can see the emails are being generated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Dan Wich (MailMechanic)

    (@mailmechanic)

    4 years, 8 months ago

    Them showing up in the WP Mail logging suggests the problem lies on the deliverability side. If you’re using your host’s default email server, switching to a dedicated SMTP service (Sendgrid, Mailgun, etc.) will usually help. And most of them are free if you aren’t sending too much email.

    Linda

    (@lindamork)

    Automattic Happiness Engineer

    4 years, 7 months ago

    Hi there,

    It seems we haven’t heard from you in a while so I’m going to go ahead and mark this ticket as Resolved. Please open a new ticket if you need further help.

Viewing 2 replies - 1 through 2 (of 2 total)
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