Store Credit tab in the My Account Page

  • Resolved minkerr

    (@minkerr)


    2 years ago

    Hi There,

    I’m seeing a couple of issues/bugs with the plugin.

    1. The Store Credit tab does not appear on the ‘My Account’ page.
    2. When an order is submitted on the front-end from a customer and I try to apply the store credit on the back-end, it applies the credit to the order, but then the credit doesn’t appear under the customer tab within the store credit dashboard.

    Can you help?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Fauzan Azizie

    (@fauzanade)

    2 years ago

    Hi @minkerr,

    1. May I know which theme you’re using? Could you please try switching your theme to Storefront or Twenty Twenty Two temporarily and see if the Store Credit tab is now available under the My Account page?

    2. May I know how do you do this? I’m afraid that we don’t have a feature to apply a Store Credit to an existing order in the backend yet. Are you perhaps referring refund the order to Store Credit?

    Could you please record a screencast so I could understand it better? If you don’t want to share the screencast here, you can send it over via our support form here: https://advancedcouponsplugin.com/submit-support-ticket/

    Thread Starter minkerr

    (@minkerr)

    2 years ago

    Hi @fauzanade

    1. I’m using Elementor to build my pages but I switched over to Twenty Twenty Two to troubleshoot and the Store Credit tab is still not available under ‘My Account’ page.

    2. Sorry yes, that’s what I meant when I process the order refund to the Store Credit, it doesn’t appear on the customer tab within the store credit dashboard.

    Can you let me know what I can do to fix this?

Viewing 2 replies - 1 through 2 (of 2 total)
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