Support » Plugin: Campaign Monitor for WooCommerce » Stops working every few weeks

  • I have been using this plugin for a year and the same thing happens at least once a month, Woocommerce or WordPress updates and this plugin stops working & needs removed then reinstalled.

    After setting the plugin up you cannot access the campaign monitor settings inside wordpress or it will break the plugin again and no one will be added to your lists after ordering.

    An error of type E_ERROR was caused in line 82 of the file /home/mysite/public_html/wp-content/plugins/query-monitor/collectors/php_errors.php. Error message: Uncaught Error: Cannot use object of type stdClass as array in /home/mysite/public_html/wp-content/plugins/campaign-monitor-for-woocommerce/views/admin/connect.php:118
    Stack trace:
    #0 /home/mysite/public_html/wp-content/plugins/campaign-monitor-for-woocommerce/core/Helper.php(133): require_once()
    #1 /home/mysite/public_html/wp-content/plugins/campaign-monitor-for-woocommerce/core/App.php(568): core\Helper::renderer('connect')
    #2 /home/mysite/public_html/wp-includes/class-wp-hook.php(288): core\App::register_settings_page('')
    #3 /home/mysite/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters('', Array)
    #4 /home/mysite/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /home/mysite/public_html/wp-admin/admin.php(254): do_action('toplevel_page_c...')
    #6 {main}
    
    Next Exception: Cannot use object of type stdClass as array in /home/mysite/public_html/wp-content/plugins/query-monitor/collectors/php_errors.php:82
    Stack trace:
    #0 [internal function]: QM_Collector_

    Really fed up considering the amount of money I pay for my campaign monitor each month and this simple plugin always fails.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter stephen87

    (@stephen87)

    and here we are, a month later and its stopped working yet again.

    Plugin Author Campaign Monitor

    (@vibhorchhabra)

    Hi @stephen87 ,

    Thanks for taking the time to reach out and we’d like to assist by further investigating the matter with you there.

    Could you please submit a case to our team here – https://help.campaignmonitor.com/ , with the following details:

    – CM WooCommerce plugin , PHP and WordPress version
    – CM account details
    – Steps to reproduce (if possible)

    Thanks!

    Thread Starter stephen87

    (@stephen87)

    Thanks for replying.

    It broke again, surprise surprise. I submitted a support ticket but think I will start looking for an alternative company

    Plugin Author Campaign Monitor

    (@vibhorchhabra)

    Hi again @stephen87 ,

    Thanks for taking the time to submit the information to us.

    The team will be able to review the details and respond back.

    Appreciate your patience with us!

    I also have this issue.

    Is there a fix?

    Plugin Author Campaign Monitor

    (@vibhorchhabra)

    Hi @iamhere ,

    Thanks for taking the time to reach out – Could you please help us out with a few details:

    – What version of the plugin are you currently running?
    – Do you use any of our other plugins?

    Thanks!

    I am using Version 1.4.2 – no other CM plugins.

    It tends to disconnect from the list without warning and if I check it I will sometimes see that and will have to reconnect it again (without knowing how long it has been disconnected for or how many users have not been subscribed).

    Also does not seem to send the Total Order data to the custom fields in CM. Even if I disconnect and reconnect, the data is missing in CM, but it is present against user in woocommerce shop user info.

    Thread Starter stephen87

    (@stephen87)

    This might help

    The scheduled event, campaign_monitor_woocommerce_sync, is late to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.

    p.s plugin is working fine for me after you updated it 6 months ago, just noticed this error with the new wordpress health check feature and thought i would add it here to help

Viewing 8 replies - 1 through 8 (of 8 total)
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