Can you replicate the problem using the default Twenty Thirteen theme with all other plugins deactivated?
Thread Starter
cloudm
(@cloudm)
well this is a tough thing to do, because this website is 24/7 radio station website, all configured, i can’t just disabled the theme and plugins just to try if it’s working. Isn’t there any other options..?
No. There is no magic bullet in these situations. This is just the start of basic troubleshooting and is a process of elimination deliberately designed to locate the root cause as quickly as possible by first removing the most obvious and common culprits via a series of (often) temporary steps.
Do you want to locate and, hopefully, fix the problem on your site? If “yes”, then please help us to help you and carry out the changes that we suggest.
Your theme & plugin settings are saved in your database and should be retained for future use.
Thread Starter
cloudm
(@cloudm)
Thank you, I will follow the steps you advised later tonight, when we have less visitors online and update the situation. Thank you very much for your quick replies.
Regards,
Simon