Title: Stopped Working
Last modified: August 21, 2016

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# Stopped Working

 *  [paravelmedia](https://wordpress.org/support/users/paravelmedia/)
 * (@paravelmedia)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/stopped-working-75/)
 * I love this playlist, but it stopped working after the last update. The playlist
   shows up in Safari and Firefox for Mac, but the player itself doesn’t. There 
   are no js errors, however there are 18 CSS errors.
 * I’ve disabled all other plugins and went to the default theme. Still nothing.
   Too bad, I really liked it, but it looks like something broke in the last update.(
   I even tried it on a fresh install of wordpress just to make sure it wasn’t something
   with the site I was working with.)
 * Appears to work fine on PCs though, just not Macs or Mobile.
 * [https://wordpress.org/plugins/cue/](https://wordpress.org/plugins/cue/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Brady Vercher](https://wordpress.org/support/users/bradyvercher/)
 * (@bradyvercher)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/stopped-working-75/#post-4944308)
 * Sorry to hear you’re having issues after the latest update. I’ve tested in Chrome,
   Firefox and Safari on a Mac, as well as an Android device, and it appears to 
   be working fine.
 * Perhaps its the audio format or file you used? Have you tried a file from a different
   source?
 * Also, could you check this demo playlist and confirm whether it works or not?
   [http://demo.audiotheme.com/americanaura/playlist/](http://demo.audiotheme.com/americanaura/playlist/)
 * Thanks,
    Brady
 *  Thread Starter [paravelmedia](https://wordpress.org/support/users/paravelmedia/)
 * (@paravelmedia)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/stopped-working-75/#post-4944309)
 * Hi Brady,
 * Yeah, I tried changing audio formats and replaced them with different ones to
   test. I also just tested it from an older computer and it actually works on the
   old version of Safari if I use one of the default wordpress themes, but if any
   other theme I use, it stops working. Very strange. On my brand new mac it isn’t
   working at all, but I’m not getting any errors in on the JS at all, just a ton
   of CSS errors.
 * Your demo link isn’t working either. The playlist appears, but there is no player
   above it. I am running a test here: [http://carenlevine.com/preview2014/?page_id=46](http://carenlevine.com/preview2014/?page_id=46)
 *  Plugin Author [Brady Vercher](https://wordpress.org/support/users/bradyvercher/)
 * (@bradyvercher)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/stopped-working-75/#post-4944320)
 * This is turning out to be pretty strange. Our demo uses MP3s and appears to work
   everywhere for me. I have a fairly new MacBook Pro with the latest browsers as
   well.
 * Your demo is using Ogg files, which seem to work everywhere except Safari. However,
   I’m having trouble getting the native audio player in WordPress to even play 
   an Ogg file in Safari (they’re both based on MediaElement.js).
 * One issue is that your theme seems to be setting `.mejs-container` to a height
   of 40px, which prevents the player from showing in most browsers. The PJAX loading
   effect may also be conflicting with the JavaScript in Cue when navigating to 
   that page.
 * I see the other player is working (it’s based on jPlayer), but it appears to 
   be using an MP3 fallback rather than the Ogg file.
 * I’ll do some more testing when I can get to it, but that’s what I’ve found out
   so far.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Stopped Working’ is closed to new replies.

 * ![](https://ps.w.org/cue/assets/icon.svg?rev=1424808)
 * [Cue by AudioTheme.com](https://wordpress.org/plugins/cue/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cue/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cue/)
 * [Active Topics](https://wordpress.org/support/plugin/cue/active/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Brady Vercher](https://wordpress.org/support/users/bradyvercher/)
 * Last activity: [11 years, 12 months ago](https://wordpress.org/support/topic/stopped-working-75/#post-4944320)
 * Status: not resolved