Plugin Support
Aamir
(@aamiribsf)
Hello @sanchell21,
It appears there might be an issue with the plugin in conjunction with the Wood Mart theme. It’s important to recognize that several factors, such as your hosting provider, website configuration, and the combination of plugins and themes, can contribute to conflicts with plugins. Before leaving a negative review, it’s advisable to pinpoint the root cause of the issue.
I attempted to locate your thread or ticket regarding this matter but was unable to find one. If you’ve submitted a ticket through our website, please provide us with the ticket number so that we can investigate further. Alternatively, if you’ve opened a thread, kindly share the link with us.
We kindly ask you to reconsider your two-star review for our free plugin, which has provided valuable abandoned cart recovery solutions to many users.
The plugin worked perfectly well it is after the installation of the new theme “Wood Mart” which is stopped working so the problem does not come from my hosting provider, I asked the same question on the forum of Xtemos the developers, of the theme I have an answer a little fuzzy like yours. The problem can come from several factors such as the incompatibility of the theme with the plugin.
Hello @sanchell21,
Thanks for the update. If possible, please share the URL of your checkout page so that we can check how the cart abandonment code is working on the page.
Looking forward to hearing from you.
Hi @bhshravankumar ,
Thanks for your reply, the URL of my checkout page https://yallastudio.net/cart/
Hello @sanchell21,
If the issue started only after switched to the “WoodMart” theme please try as suggested in this forum thread and let us know if it helps resolve the issue:: https://xtemos.com/forums/topic/cart-flows-abandoned-cart-does-not-work/#post-487764.
Looking forward to hearing from you.
