• Stopped working after a few ssl renewals, support was not helpful and broke my site. Ended up having to generate new certificates elsewhere and SSH in to upload them manually. Save your money and either generate them yourself, or pay someone that offers real support.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor SSL Support – WP Encryption

    (@gwsharsha)

    @knewhouse Your site have went done majorly because you have deleted the primary “A” record of your domain so your domain is not pointing towards any server as of now. Please correct the “A” record and allow our support team to help.

    Thread Starter freezeauthority

    (@knewhouse)

    No, the site went down because support recommended clicking the “reset” button, which deleted the existing certificates without replacing them. The next time my web server restarted, it errored because no certificates were found at the path specified. This was a reckless recommendation and required manual remediation to fix.

    The A records were never modified, I’m not sure where you got that idea from.

    Plugin Contributor SSL Support – WP Encryption

    (@gwsharsha)

    If so, I’m not sure why you restarted server without successfully generating new certificate. That recommendation is absolutely not given by our support.

    Meanwhile, you can see your domain primary “A” record is deleted / missing when checking at dnschecker[dot]org

    P.S., Please use our support forum at gowebsmarty[dot]in for help as we are not allowed to offer premium support here.

    Thread Starter freezeauthority

    (@knewhouse)

    The server was restarted automatically per the update schedule. This is something that your support should have considered before deleting the certificates. Your tool was (and still is) unable to generate new certificates for my site.

    It’s completely reckless to delete certificates for an indefinite amount of time and simply assume that the server will not restart. If support wanted to delete the certificates, they should have explicitly informed me and restored the certificates immediately after when they realized it did not fix the issue.


    Your support should not be leaving servers in a state where a simple restart can break them for extended periods of time. I think that alone says more than anything else I can leave in a review.

Viewing 4 replies - 1 through 4 (of 4 total)
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