Support » Plugin: Email Users » Stopped Working

  • Resolved RobinKMullins

    (@robinkmullins)


    The plugin was working fine for a couple of weeks. Then the message body stopped accepting anything. I would click into the message body but the cursor wouldn’t show up and keyboard input was ignored. I could see the message body field but it simply wasn’t active.

    The page I need help with: [log in to see the link]

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  • Plugin Author Mike Walsh

    (@mpwalsh8)

    The message body uses the standard WordPress editor which is very JavaScript dependent. Have you installed another plugin which could have caused a conflict? That is where I would start looking. Temporarily disable all Plugins except Email Users and see if the problem persists.
    If it doesn’t, start enabling one by one until it stops working and you can narrow down the conflict.

    Hi Mike,

    The person managing a site I put together wrote to me today with exactly the same problem.

    I found that the Jetpack contact form was the problem. Disabling this Jetpack option made everything work again.

    Since Jetpack isn’t going to go away and it is a fundamental part of many sites, the problem may be worth investigating.

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