Support » Plugin: All-in-One Event Calendar » Stopped working

  • Resolved Roy

    (@gangleri)



    I guess I missed that Time.ly became a subscription plugin until I noticed that the plugin stopped working. I can’t edit events, all shortcodes give the entire calendar instead of just the category I chose and, worst of all, the sign-in form does as little as the rest of the plugin, so I can’t test if the plugin relives when I sign in with my newly created account.

    Please advice. I already removed and reinstalled the plugin, but that doesn’t do the trick.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Benjamin

    (@bsokic)

    Hi @gangleri,

    The plugin is still free, so these issues are not related to the subscription, which is not required. It’s hard to know what’s going on without checking the admin panel, please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help and we will continue there.

    Thanks,
    Ben

    Roy

    (@gangleri)

    > The plugin is still free, so these issues are not related to the subscription,
    Ok. The ‘login in’ is so prominent that my guess what that it became required.

    > please log into your Timely account and open a ticket
    Ok. Just did.

    Roy

    (@gangleri)

    Benjamin, how can I keep track of my ticket on your website…?

    Roy

    (@gangleri)

    Problems partly solved!

    Part of the problem may be caused by the proxy server at work. I seldom have problems with it, but even though I tried different browsers there, at home most things work as expected. The start screen has a login form, I can open tabs, I can edit events and the date popup works fine.

    That didn’t bring back the category displays though, BUT… it appear that the shortcode based on category ID does work, while the shortcode based on category name no longer does.

    Plugin Author Benjamin

    (@bsokic)

    Hi @gangleri,

    I do not see your ticket, do you know the ticket ID?

    Roy

    (@gangleri)

    Ehm, no. It looked like the form was sent, but the screen just returned to the form (help index page), so I don’t know if things went well or not. Probably not then…

    Plugin Author Benjamin

    (@bsokic)

    Please try once again to open the ticket.

    Roy

    (@gangleri)

    The only thing left is that the category name shortcode no longer works, but I’ve got an alternative for that, so all is fine with me.

    Plugin Author Benjamin

    (@bsokic)

    I am glad things are all set for you now.

    Take care,
    Ben

Viewing 9 replies - 1 through 9 (of 9 total)
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