Hi @gangleri,
The plugin is still free, so these issues are not related to the subscription, which is not required. It’s hard to know what’s going on without checking the admin panel, please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help and we will continue there.
Thanks,
Ben
Roy
(@gangleri)
> The plugin is still free, so these issues are not related to the subscription,
Ok. The ‘login in’ is so prominent that my guess what that it became required.
> please log into your Timely account and open a ticket
Ok. Just did.
Roy
(@gangleri)
Benjamin, how can I keep track of my ticket on your website…?
Roy
(@gangleri)
Problems partly solved!
Part of the problem may be caused by the proxy server at work. I seldom have problems with it, but even though I tried different browsers there, at home most things work as expected. The start screen has a login form, I can open tabs, I can edit events and the date popup works fine.
That didn’t bring back the category displays though, BUT… it appear that the shortcode based on category ID does work, while the shortcode based on category name no longer does.
Hi @gangleri,
I do not see your ticket, do you know the ticket ID?
Roy
(@gangleri)
Ehm, no. It looked like the form was sent, but the screen just returned to the form (help index page), so I don’t know if things went well or not. Probably not then…
Please try once again to open the ticket.
Roy
(@gangleri)
The only thing left is that the category name shortcode no longer works, but I’ve got an alternative for that, so all is fine with me.
I am glad things are all set for you now.
Take care,
Ben
