Support » Plugin: Subscribe2 » Stopped sending emails and no email attempts logged

  • Resolved flevato

    (@flevato)


    Subscribe2 suddenly stopped sending emails after working fine for the previous week. When I send a test email from the templates tab, it reports the email was sent, but it never arrives in my inbox. I have read through numerous threads in the forum related to this and have’t found a solution that works for me.

    I have installed, configured, and successfully tested WP SMTP.

    I have installed and tested Email Log, and it works fine, I can see other emails logged, but no email attempts from Subscribe2 are logged. So, is Subscribe2 no longer attempting to send emails?

    Any help would be greatly appreciated.

    https://wordpress.org/plugins/subscribe2/

Viewing 8 replies - 1 through 8 (of 8 total)
  • @flevato,

    Are you send per-post or digest?

    Have you tried all of the things suggested here (you have described some already):
    Troubleshooting emails in Subscribe2

    As digest, but the “Send Email Preview” doesn’t work either, and that was fine before as well. When I “Send Email Preview” I get the success message “Preview message(s) sent to logged in user” but the email never arrives.

    @flevato,

    When you send previews are those logged? Have a check in the Settings under the Registered Users tab and make sure you haven’t excluded all of the categories. Also, in the Appearance tab make sure you are not setting the email override checkbox by default.

    No, previews are not logged. No categories are excluded. I couldn’t find the “email override checkbox” on the Appearance tab though.

    @flevato,

    Which email logging plugin are you using? I use:
    http://wordpress.org/plugins/email-log/
    Preview emails should be logged if they arrive.

    The “email override checkbox” is the last option where it says:
    Disable email notifications is checked by default on authoring pages?

    I’m using Email Log too. I found and unchecked “Disable email notifications is checked by default on authoring pages.”

    “Preview emails should be logged if they arrive”–does this mean that they are logged after they are sent (from Subscribe2) or only after a successful delivery to the recipient? Because Subscribe2 gives me the message “Preview message(s) sent to logged in user” when I “Send Email Preview” but no email from Subscribe2 gets logged to Email Log and no email arrives in my inbox.

    I just installed Simple Subscribe and it sends emails fine, though it has no way of customizing the email template. Also I uninstalled and reinstalled Subscribe2 and the same issues remain.

    @flevato,

    Emails should get logged when sending in WordPress is attempted, not on delivery. If they are not showing in the log we need to check for conflicts, disable other plugins and use a core theme and see if the previews start to work.

    You can also check for known conflicts here:
    http://subscribe2.wordpress.com/support/conflicts/

    Also, can you send emails from Subscribe2-> Send Email? Do they arrive? Are they logged?

Viewing 8 replies - 1 through 8 (of 8 total)
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