Hi @qfwv3ehog7aanp2,
Thank you for your review. I am sorry you have encountered a problem with our plugin. Do not worry, I will try to explain you everything below.
In our notification you have a “Hide and do not show again” button. When you click it, the notification will disappear forever. Please tell me, have you tried clicking this button?
We never intended to spam people in the WordPress dashboard. Currently, our plugin is used by over 400,000 users and we do not receive reports similar to yours. Therefore, I will be grateful if you help us diagnose this matter better.
Best,
Mateusz
@qfwv3ehog7aanp2 What happens when you click the “Hide and do not show again” button?
obviously it goes away. but you have at least 3 different notifications with upsell spam.
@qfwv3ehog7aanp2 This is not true. We have one notification asking for a review and one notification with information about the possibility of upgrading the plugin to the PRO version. What additional notifications are you talking about?
you change them with each upgrade, there’s been several over time:
webpc_notice_bf2022
webpc_notice_bf2023
webpc_notice_upgrade
webpc_notice_thanks
… amongst others.
@qfwv3ehog7aanp2 So I will explain it to you step by step:
- webpc_notice_thanks – is a notification asking for a review
- webpc_notice_upgrade – is a notification with information about the possibility of upgrading the plan to the PRO version
- webpc_notice_bf2022 – is a notification with information about the Black Friday promotion, which was displayed from November 24, 2022 to November 28, 2022 (the notification was only visible for 5 days, but it could be closed at any time)
- webpc_notice_bf2023 – is a notification with information about the Black Friday promotion, which was displayed from November 20, 2023 to November 27, 2023 (the notification was only visible for 8 days, but it could be closed at any time)
You receive the plugin from us for free. Additionally, we devote a lot of time to technical support. In total, these are thousands of hours. Of course, you have the right to such a review, but on a human level I’m sad. Because it shows that all our efforts are worthless.
Most other image optimization plugins are paid or have limits on the number of images. With this plugin, you can use the WebP format without any restrictions. Still think our plugin deserves one star?
I really don’t understand where the problem is. It is nothing bad. Our notifications are not big, they are not annoying. We stick to the rules and we don’t want to make anyone’s life difficult. Most importantly, you can close them with one click and they no longer appear.
Please tell me how you would solve this issue? How would you inform plugin users about the opportunity to leave a review or upgrade to the PRO version? I’d love to hear your solution.
@qfwv3ehog7aanp2, I will be grateful for your answer. I really want to solve this matter.
Just leaving a review is not the solution. In order for a plugin to develop, cooperation between the plugin creator and its users is needed. Meroteric, calm conversation and attempts to find the best solution. I hope you are also of the same opinion.
@qfwv3ehog7aanp2, could I ask you for an answer? Please tell me if you read my message above.
Free or not, stop the spam. We won’t be paying for any of your services ’till all that junk is removed.
for the record, another spammy notification added “webpc_notice_pro_version”.
