• Resolved handmadehome

    (@handmadehome)


    Hello,

    I can’t find a way to stop spam.
    I have recaptcha,anti-spam honeypot and anti-spam protection enabled.
    But that doesn’t help.
    I deleted the form and created a new one instead. So, I haven’t got spam from the new form. But I continue to receive it from deleted form. I tried to purge cache but that doesn’t help. Form doesn’t exist anymore but spam messages keep going.
    Can you help, please?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 16 through 22 (of 22 total)
  • Thread Starter handmadehome

    (@handmadehome)

    It says sent from my website

    2022-06-16-10-36-00<br /><br />

    Plugin Support Nikhil Sebastian

    (@niksebastian)

    Hi @handmadehome,

    Could you please hover here and check the site URL? In some cases, this could be the staging site that is still active.

    Thanks, and please let me know.

    Thread Starter handmadehome

    (@handmadehome)

    This link leads to my living website.
    As I wrote currently I don’t have staging website.
    I can forward one of these messages to your email, so you could checkit.

    • This reply was modified 5 months, 1 week ago by handmadehome.
    Plugin Support Nikhil Sebastian

    (@niksebastian)

    Hi @handmadehome,

    I apologize again for the trouble you’re facing and we’d like to investigate this issue further. However, this will require a more extensive troubleshooting where login access to your site will be needed which does not conform to the rules of the WordPress.org support forums.

    Please consider upgrading to a paid version of WPForms, as it includes a dedicated email support channel where our support team will be able to take a closer look at issues of this nature.

    In case it helps to know, we have a refund policy where if over the first 14 days decide WPForms isn’t a good fit, then we’ll happily refund 100% of your money. No questions asked.

    Thread Starter handmadehome

    (@handmadehome)

    Maybe there is a way completely reset the plugin? I tried to delete it. But when I reinstall it I see that forms are on their place. That doesn’t help to reset it.

    Plugin Support Nikhil Sebastian

    (@niksebastian)

    Hi @handmadehome,

    You can refer to this guide to uninstall the WPForms Plugin with all its data.

    Basically, navigate to WPForms > Settings > Misc > Uninstall WPForms.

    Please Note: This will delete all data of WPForms stored on your website.

    Hope this helps!

    Plugin Support Nikhil Sebastian

    (@niksebastian)

    Hi @handmadehome,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 7 replies - 16 through 22 (of 22 total)
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