• Resolved captainlootz

    (@captainlootz)


    Good Day Everyone,

    I want to start by saying that this Plugin was a great solution for us since the WooCommerce Pre-Order Plugin only allowed you to pre-order one product at a time.

    I have not had any problems until recently with this plugin. I run a Nerdy eCommerce website for Trading Card Games. We had a BIG release last weekend and we ran into a problem of product going negative after shipping.

    After researching I found that about a 1/4th of my orders did not reduce the stock of the items pre-ordered until after the item was shipped. Meaning if I had 40 items in stock before the order, I still had 40 in stock after the order was paid for.

    I did some more digging and found that this was only for pre-ordered items, it did not affect orders with items available the day of the order. It also affected multiple items meaning that was not a problem with only one product.

    Looking for some help since I am unable to figure it out on my own.

    -Tommy`

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter captainlootz

    (@captainlootz)

    I have done as requested. I went back further to see when this started happening and it happened with the very first order that was placed with your plug-in on 7/28/21. Below is the text from the Notifications from that order

    Order status changed from Pre Ordered to Completed.
    August 20, 2021 at 2:46 pm Delete note

    Stock levels reduced: Pokemon TCG: Evolving Skies – Booster Box [Pre-Order] (#13911) 9→7
    August 20, 2021 at 2:46 pm Delete note

    Pokemon TCG: Evolving Skies – Booster Box [Pre-Order] x 2 shipped via USPS on August 21, 2021 with tracking number 94055##… (Removed for privacy)

    August 20, 2021 at 2:46 pm Delete note

    Order has been exported to Shipstation
    July 28, 2021 at 9:35 pm Delete note

    IPN payment completed
    July 28, 2021 at 9:30 pm Delete note

    IPN payment completed
    July 28, 2021 at 9:30 pm Delete note

    Order status changed from Pending payment to Pre Ordered.
    July 28, 2021 at 9:30 pm Delete note`

    The Stock level should have been reduced at the beginning, not the end when it was shipped.

    Thread Starter captainlootz

    (@captainlootz)

    After doing Further Research, I have found that the root of the problem is that while the order is in “Pre-Ordered” Status, the stock can not be updated. Below I changed one of the orders to On Hold and the Stock Level Reduced.

    Order status changed from On hold to Pre Ordered.
    February 14, 2022 at 12:33 pm by Tommy Delete note

    Order status changed from Pre Ordered to On hold.
    February 14, 2022 at 12:32 pm by Tommy Delete note

    Stock levels reduced: Pokémon TCG: Brilliant Stars – Booster Box (16231-1) 0→-3
    February 14, 2022 at 12:32 pm Delete note

    Order has been exported to Shipstation
    February 9, 2022 at 8:32 pm Delete note

    Order status changed from Pending payment to Pre Ordered.
    February 9, 2022 at 7:36 pm Delete note

    IPN payment completed
    February 9, 2022 at 7:36 pm Delete note

    IPN payment completed
    February 9, 2022 at 7:36 pm Delete note

    Is there a way to allow the stock to change while in Pre-Order Status or how would you like to proceed from here? Below is an example of how a properly working Pre Order records notes.

    Order status changed from Pre Ordered to Completed.
    February 10, 2022 at 12:27 pm Delete note

    Magic the Gathering – Kamigawa: Neon Dynasty – Set Booster Box With Buy-A-Box Promo (195166104980) x 1 shipped via USPS on February 11, 2022 with tracking number 94055###….
    February 10, 2022 at 12:27 pm Delete note

    Order has been exported to Shipstation
    February 10, 2022 at 10:30 am Delete note

    IPN payment completed
    February 10, 2022 at 9:44 am Delete note

    Stock levels reduced: Magic the Gathering – Kamigawa: Neon Dynasty – Set Booster Box With Buy-A-Box Promo (195166104980) 12→11

    February 10, 2022 at 9:44 am Delete note
    Order status changed from Pending payment to Pre Ordered.

    February 10, 2022 at 9:43 am Delete note
    IPN payment completed

    Thread Starter captainlootz

    (@captainlootz)

    I have not heard anything for you guys but here is my WooCommerce Status report if it helps

    ### WordPress Environment ###
    
    WordPress address (URL): https://vgmx.com
    Site address (URL): https://vgmx.com
    WC Version: 6.2.0
    REST API Version: ✔ 6.2.0
    WC Blocks Version: ✔ 6.7.3
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.1.0
    Log Directory Writable: ✔
    WP Version: 5.9
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.30
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.79.1
    OpenSSL/1.1.1l
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.2.0
    WC Database Prefix: wp_tx11v2d096_
    Total Database Size: 192.61MB
    Database Data Size: 164.17MB
    Database Index Size: 28.44MB
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    ### Post Type Counts ###
    
    attachment: 2569
    bp-email: 15
    cybrchmpsthmoption: 16
    elementor_library: 19
    event: 1
    grw_feed: 3
    jetpack_migration: 2
    jp_img_sitemap: 6
    jp_img_sitemap_index: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    jp_vid_sitemap: 3
    location: 1
    mec_calendars: 6
    mec-events: 2
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    ml-slide: 3
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    nav_menu_item: 30
    oembed_cache: 6
    option-tree: 1
    page: 10
    post: 3
    product: 674
    product_variation: 224
    revision: 318
    shop_coupon: 1
    shop_order: 1901
    shop_order_refund: 54
    wafs: 1
    wcpcsu-custom-post: 1
    x-portfolio: 17
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (40) ###
    
    Advanced Cron Manager: by BracketSpace – 2.4.2
    FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.16.0
    Smash Balloon Custom Facebook Feed: by Smash Balloon – 4.1.1
    Elementor Pro: by Elementor.com – 3.6.2
    Elementor: by Elementor.com – 3.5.5
    Facebook for WooCommerce: by Facebook – 2.6.9
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.3.4
    Insert Headers and Footers: by WPBeginner – 1.6.0
    Jetpack: by Automattic – 10.6
    Google Ads & Marketing by Kliken: by Kliken – 1.0.8
    Login or Logout Menu Item: by cartpauj – 1.2.1
    Event Manager and Tickets Selling Plugin for WooCommerce: by MagePeople Team – 3.5.7
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.1.9
    Preorders for WooCommerce: by Bright Plugins – 1.2.5
    BizPrint Print Manager for WooCommerce: by BizSwoop a CPF Concepts
    LLC Brand – 4.1.20
    
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Search Engine Visibility: by GoDaddy – 0.5
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.30.0
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
    Ultimate Product Catalog: by Etoile Web Design – 5.1.0
    CTX Feed: by WebAppick – 4.4.49
    WebP Converter for Media: by Mateusz Gbiorczyk – 4.2.0
    Widget for Google Reviews: by RichPlugins  – 2.1.2
    Prevent Customers To Cancel WooCommerce Orders: by Tyche Softwares – 1.2
    WooCommerce Product Carousel, Slider and Grid Ultimate: by wpWax – 1.8.6
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
    WooCommerce Cart Stock Reducer: by James Golovich – 3.85
    WooCommerce Max Quantity: by Isabel Castillo – 1.5.2
    WooCommerce PayPal Payments: by WooCommerce – 1.6.5
    Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.34
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.23
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
    Stock Manager for WooCommerce: by StoreApps – 2.8.3
    WooCommerce: by Automattic – 6.2.0
    Yoast SEO: by Team Yoast – 18.1
    WP-Cron Status Checker: by Webhead LLC – 1.2.2
    WP Crontrol: by John Blackbourn & crontributors – 1.12.0
    WP Mail Logging: by Wysija – 1.10.4
    WP Rocket: by WP Media – 3.10.7
    Smart Image Resize PRO: by Nabil Lemsieh – 1.7.5.4
    
    ### Inactive Plugins (7) ###
    
    Advance Ecommerce Tracking: by theDotstore – 3.6.2
    Modern Events Calendar Lite: by Webnus – 6.3.0
    Query Monitor: by John Blackbourn – 3.8.2
    Regenerate Thumbnails Advanced: by ShortPixel – 2.4.0
    Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.7.5.3
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.2
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: APCu Object Cache
    
    ### Must Use Plugins (1) ###
    
    System Plugin: by  – 4.21.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #6997 - /shop/
    Cart: #6998 - /cart/
    Checkout: #6999 - /checkout/
    My account: #7000 - /my-account/
    Terms and conditions: #11846 - /return-and-pre-order-policy/
    
    ### Theme ###
    
    Name: Astra Child
    Version: 1.0.0
    Author URL: https://vgmx.com
    Child Theme: ✔
    Parent Theme Name: Astra
    Parent Theme Version: 3.7.7
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: US
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: ✔
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ✔
    
    ### Action Scheduler ###
    
    Complete: 968
    Oldest: 2022-01-17 10:23:51 -0500
    Newest: 2022-02-15 09:21:12 -0500
    
    Failed: 1
    Oldest: 2021-05-27 15:27:09 -0400
    Newest: 2021-05-27 15:27:09 -0400
    
    Pending: 1
    Oldest: 2022-02-16 09:20:52 -0500
    Newest: 2022-02-16 09:20:52 -0500
    
    ### Status report information ###
    
    Generated at: 2022-02-15 09:21:16 -05:00
    • This reply was modified 2 years, 9 months ago by Jan Dembowski.

    Hi Tommy,
    I hope you are well

    I have replied to you by email

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Stock Not Reducing on Some Pre-Orders’ is closed to new replies.