Support » Plugin: WooCommerce » Stock not always reduced

  • This started about a week ago after updating to WooCommerce 4.5.1.

    Sometimes stock is not reduced and it looks different in the order.

    The order line should look like this:
    Product X – Medium
    Variation ID: xxxxx

    Instead it looks like this:
    Product X
    Size: Medium

    And there seems to be no logic. Sometimes it works, sometimes it does not. And even for the same product.. Not the same variant from what I’ve seen but I see no difference between the variants. And all are set to manage stock.

    In this case Klarna checkout is used.

    Thanks!

    • This topic was modified 5 months, 2 weeks ago by Ben Andersen.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter Ben Andersen

    (@ben72)

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @ben72

    Sorry about the delayed response. Happy to help you with this if you’re still experiencing the issue.

    Might you be able to also include a screenshot of the product variation settings for both of the products in the screenshots you shared?

    Thread Starter Ben Andersen

    (@ben72)

    Hi @m155y5,

    Thank you for your response. Well, it’s the same product actually. It’s a variable product. And nothing was changed to the setup of the product or the webshop between the two orders.

    Thanks,
    Ben

    Thread Starter Ben Andersen

    (@ben72)

    Here is the product variation settings for the product, https://www.dropbox.com/s/uv66q7yrjw5nwkt/alva-product-issue.jpg?dl=0

    Thread Starter Ben Andersen

    (@ben72)

    @m155y5 This has now happened on another site. Can you please get back to me?

    It happens for variable products. It seems they are treated as simple products as no “Variation ID” is displayed on the order line. The variant that the customer wanted (had to call them as it was not visible) was out of stock.
    And this only happens very rarely which makes it hard to debug.

    order, https://www.dropbox.com/s/r24zpzzdtm8ye1l/le-var-id-fault.png?dl=0
    product variant, https://www.dropbox.com/s/9rcsforixpp71kj/le-var-id-fault-product.png?dl=0

    Thanks!

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @ben72. Are you still running into this issue? You’re right that the intermittent nature of it makes it hard to troubleshoot.

    If you still need assistance, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

    Thread Starter Ben Andersen

    (@ben72)

    Hi @drwpcom!

    Yes, this has happened once more. Very strange and annoying!

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://***.se
    Site address (URL): https://***.se
    WC Version: 4.6.2
    REST API Version: ✔ 4.6.2
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.2
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: sv_SE
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.12
    PHP Post Max Size: 64 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.25-MariaDB-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.6.2
    WC Database Prefix: c67imyiip_
    Total Database Size: 250.90MB
    Database Data Size: 176.48MB
    Database Index Size: 74.42MB
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    ### Post Type Counts ###
    
    acf: 4
    acf-field: 11
    acf-field-group: 4
    amn_mi-lite: 2
    attachment: 2450
    carts: 2643
    custom_css: 3
    customize_changeset: 54
    gift_card: 62
    google_maps: 1
    it_boom_bar: 12
    mc4wp-form: 1
    nav_menu_item: 524
    oembed_cache: 9
    page: 61
    post: 77
    postman_sent_mail: 250
    product: 666
    product_variation: 4083
    revision: 218
    shop_coupon: 138
    shop_order: 8653
    shop_order_refund: 739
    sidebar: 2
    spucpt: 5
    tve_form_type: 1
    tve_lead_group: 1
    widget_content: 6
    woocarousel: 1
    woocarouselpro: 6
    wp_block: 10
    wp-bio-links: 1
    wppopups: 20
    ylc-macro: 2
    ywdpd_discount: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (57) ###
    
    WooThumbs for WooCommerce by Iconic: by Iconic – 4.8.2 – Installed version not tested with active version of WooCommerce 4.6.2
    Gravity Forms: by Gravity Forms – 2.4.21
    Advanced Custom Fields: by Elliot Condon – 5.9.3
    Billmate Payment Gateway for WooCommerce: by Billmate – 3.12.2 – Installed version not tested with active version of WooCommerce 4.6.2
    iThemes Boom Bar: by iThemes – 1.2.15
    Cookie Notice: by dFactory – 1.3.2
    Enable Media Replace: by ShortPixel – 3.5.0
    Envato Market: by Envato – 2.0.5
    Flexible Shipping: by WP Desk – 3.16.1
    Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
    MonsterInsights - eCommerce Addon: by MonsterInsights Team – 7.3.7
    MonsterInsights Pro: by MonsterInsights – 7.12.2
    Gravity Forms Mailchimp Add-On: by Gravity Forms – 4.8
    WooCommerce Attribute Swatches by Iconic: by Iconic  – 1.2.7 – Installed version not tested with active version of WooCommerce 4.6.2
    iThemes Security Pro: by iThemes – 6.8.1
    iThemes Sync: by iThemes – 2.1.7
    Kadence Blocks - PRO Extension: by Kadence WP – 1.4.16
    Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 1.9.3
    Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 0.8.9
    Klarna Checkout for WooCommerce: by Krokedil – 2.3.2 – Installed version not tested with active version of WooCommerce 4.6.2
    LiteSpeed Cache: by LiteSpeed Technologies – 3.5.2
    Loco Translate: by Tim Whitlock – 2.4.4
    Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.6.2
    Max Mega Menu: by megamenu.com – 2.9.1
    MonsterInsights - Forms Tracking Addon: by MonsterInsights Team – 1.5.2
    MonsterInsights - Page Insights Addon: by MonsterInsights Team – 1.3.2
    Phoenix Media Rename: by crossi72 – 2.2.5
    Post SMTP: by Yehuda Hassine – 2.0.15
    SVG Support: by Benbodhi – 2.3.18
    Theme Customisations: by WooThemes – 1.0.0
    WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
    Woo Attributes Coupon: by Gaurav Nagpal – 2.2.0 – Installed version not tested with active version of WooCommerce 4.6.2
    WooCommerce Advanced Bulk Edit: by George Iron – 4.6.1
    WooCommerce Brands: by WooCommerce – 1.6.18 (update to version 1.6.21 is available) – Installed version not tested with active version of WooCommerce 4.6.2
    WooCommerce Cart Notices: by SkyVerge – 1.11.4 (update to version 1.12.2 is available) – Installed version not tested with active version of WooCommerce 4.6.2
    WooCommerce Cost of Goods: by SkyVerge – 2.9.8 (update to version 2.9.9 is available) – Installed version not tested with active version of WooCommerce 4.6.2
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.2
    WooCommerce Gateways Country Limiter: by OnTheGoSystems – 1.4 – Installed version not tested with active version of WooCommerce 4.6.2
    WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.8.6 (update to version 3.9.1 is available) – Installed version not tested with active version of WooCommerce 4.6.2
    WooCommerce Product Image Flipper: by jameskoster – 0.4.2 – Installed version not tested with active version of WooCommerce 4.6.2
    WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.5 – Installed version not tested with active version of WooCommerce 4.6.2
    Woocommerce Stock Popup: by IndiaSan – 1.0.0 – Installed version not tested with active version of WooCommerce 4.6.2
    Woocommerce Variation Quantity: by IndiaSan – 1.0.0 – Installed version not tested with active version of WooCommerce 4.6.2
    WooCommerce: by Automattic – 4.6.2
    WooThumbs for WooCommerce by Iconic: by Iconic – 4.8.2 – Installed version not tested with active version of WooCommerce 4.6.2
    Yoast SEO Premium: by Team Yoast – 15.2.1
    WP All Export Pro: by Soflyy – 1.6.2
    WP All Import Pro: by Soflyy – 4.6.5
    WP Bio Links: by Guglielmo Pepe – 1.0.0
    WP Extended Search: by 5um17 – 1.3.1
    WP All Import - ACF Add-On: by Soflyy – 3.2.9
    WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.5 – Installed version not tested with active version of WooCommerce 4.6.2
    WP Popups: by timersys – 2.1
    Yoast SEO: Local: by Team Yoast and Arjan Snaterse – 13.7
    Yoast SEO: WooCommerce: by Team Yoast – 13.7
    YITH WooCommerce Gift Cards Premium: by YITH – 3.1.12
    WP All Import - Yoast WordPress SEO Add-On: by Soflyy – 1.1.8
    
    ### Inactive Plugins (19) ###
    
    BackupBuddy: by iThemes – 8.6.2.0
    Cart Reports for WooCommerce: by WooCommerce – 1.2.9 – Installed version not tested with active version of WooCommerce 4.6.2
    Clean Image Filenames: by Upperdog – 1.3
    CSS Hero: by The CSS Hero Team – 4.11
    Disable Lazy Load: by Sachyya – 1.0.2
    Disable Site: by Jimmy K. <jimmy@nintencode.com> – 1.3.1
    Display All Image Sizes: by Press Up – 1.1.6
    Gutenberg: by Gutenberg Team – 9.3.0
    Hotjar: by Hotjar – 1.0.8
    Imsanity: by Exactly WWW – 2.6.0
    Klarna Order Management for WooCommerce: by klarna
    krokedil – 1.6.4 – Installed version not tested with active version of WooCommerce 4.6.2
    
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    Media Cleaner (Pro): by Jordy Meow – 6.0.7
    Product Feed PRO for WooCommerce: by AdTribes.io – 9.0.3
    RafflePress Pro: by RafflePress – 1.3.1
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.4
    
    WP Link Preview: by Kishan Gajera – 1.4.1
    YITH Live Chat Premium: by YITH – 1.4.2
    YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 1.6.2 – Installed version not tested with active version of WooCommerce 4.6.2
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: object-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: SEK (kr)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #7005 - /shop/
    Cart: #7006 - /shop/cart/
    Checkout: #7007 - /shop/checkout/
    My account: #7008 - /shop/account/
    Terms and conditions: #495 - /kopvillkor/
    
    ### Theme ###
    
    Name: Kadence Child
    Version: 1.0.2
    Author URL: https://www.kadencewp.com/
    Child Theme: ✔
    Parent Theme Name: Kadence
    Parent Theme Version: 1.0.1 – 1.0.2 is available
    Parent Theme Author URL: https://www.kadencewp.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: kadence-child/woocommerce/single-product/product-attributes.php
    
    ### Action Scheduler ###
    
    Complete: 1,512
    Oldest: 2020-10-09 11:16:07 +0200
    Newest: 2020-11-09 08:47:09 +0100
    
    Failed: 307
    Oldest: 2019-02-28 16:02:47 +0100
    Newest: 2020-05-02 12:09:37 +0200
    
    Pending: 1
    Oldest: 2020-11-09 10:14:17 +0100
    Newest: 2020-11-09 10:14:17 +0100
    
    

    Thanks,

    Ben

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @ben72.

    Caching
    Please ensure that Lightspeed Cache and any other caching on your site does not cache the Cart, Checkout, and My Account pages as explained in this guide.

    Product Name
    For the appearance of the variation with the product name, does it help to add the following filter to your site using a plugin like Codes Snippets?

    add_filter( 'woocommerce_product_variation_title_include_attributes', '__return_true' );

    Payment gateway

    Is this issue happening with other payment gateways besides Klarna Checkout?

    Premium Support

    From your system report, it looks like you may have active subscriptions to extensions sold on WooCommerce.com. In that case, you can also reach out to us for Premium support from your WooCommerce.com account so that we can take a closer look at your site.

    If the issue is limited to Klarna Checkout, you can choose Klarna Checkout as the product when sending a ticket so that your request can be directed to Krokedil, the developers of the extension.

    • This reply was modified 3 months, 3 weeks ago by Ena P (a11n).
    Thread Starter Ben Andersen

    (@ben72)

    Hi @drwpcom,

    Thank you for your help.

    While investigating something else I injected some js-errors and noticed that it’s then possible to add a variable product to the cart without selecting a variant. So I believe this could be the cause to the issues.
    For some reason there must have been a intermittent js-error on the product pages. I’ve now installed the “Enable jQuery Migrate Helper” plugin to check if I have issues with deprecated function calls.

    I’ve seen the issue with both Klarna and Stripe. But I think this is most likely some other plugin generating js-errors and not a WooCommerce issue so you can close this issue for now.

    Thanks,

    Ben

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