still no luck approving files in bulk

  • Resolved steve1950

    (@steve1950)


    2 years, 8 months ago

    Hi again.

    I’ve started a new thread because, after considerable tinkering, deactivating and removing the plugin and then reinstalling the newest version multiple times, I still can’t approve all unknown files and am limited to approving page by page. When the malware security scanner identifies 53 pages of “unknown” files, this becomes unworkable quickly.

    If I don’t find a solution soon, I’ll have to look for an alternative plugin — this stuff is driving me crazy, and it’s a short drive…

    Hoping there’s some new information about how to cope with this.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    2 years, 8 months ago

    Hello @steve1950.
    Further investigations require some of your personal data. Please, open a ticket in our private support system: https://cleantalk.org/my/support/open

    In addition, I want to inform you that we will remove the display of the Unknown files in one of the next releases. Since the Unknown files actually do not pose a threat and in fact create misunderstandings among users.

    Plugin Support katereji

    (@katereji)

    2 years, 8 months ago

    Hello.
    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved”. If you have any further questions, please, open a ticket in our private support system: https://cleantalk.org/my/support/open

Viewing 2 replies - 1 through 2 (of 2 total)
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