• Resolved Jislaaik

    (@jislaaik)


    So I am still getting the daily security digest in my email, despite having deleted it in November last year.

    I have searched for any folders on the server for iThemes but have removed it all. How is this still possible?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @jislaaik, cases like this usually happen because of an old staging site with the plugin installed. Can you please double-check your server (including old ones) and see if you have a staging site that’s still up?

    Please also try to run a search on your current site’s database for the remaining itsec related entries and remove them. You can ask for your hosting provider’s help here, and please make sure to back up your site before proceeding.

    I hope this helps!

    Plugin Support chandelierrr

    (@shanedelierrr)

    I hope the information provided helped resolve your issues. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

    Thread Starter Jislaaik

    (@jislaaik)

    Yes thanks, it was a staging site.

Viewing 3 replies - 1 through 3 (of 3 total)
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