Great protection

  • Wild

    (@wildvanvorm)


    1 month, 3 weeks ago

    The pro plugin delivers, providing protection and security to files which contain commercial, sensitive or personal information.

    I have had a pro license for some time and even though the license has expired in 2024 I have been billed afterwards. The support staff of PDA have handled this swiftly and professionally (see thread). In case you are unable to stop the payment through your payment provider, get in touch with them before the renewal takes place.

    • This topic was modified 1 month, 2 weeks ago by Wild.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Muhammad

    (@muhammadwpfolio)

    1 month, 3 weeks ago

    Hi @wildvanvorm,

    We’re really sorry for the confusion and frustration this has caused.

    If a subscription is set to auto-renew, billing may continue unless the recurring payment is fully canceled. We’d be happy to review your account and ensure everything is properly stopped.

    Regarding the email delivery issue, our support address is active, so we’re not sure why it bounced, but we definitely want to investigate this.

    Please reach out to us through the support form on our website and include your order ID or the email used for purchase. We’ll prioritize this and make sure it’s resolved promptly.

    Thank you for bringing this to our attention.

    Plugin Support Muhammad

    (@muhammadwpfolio)

    1 month, 3 weeks ago

    Hi again,

    Just to update here, we’ve located your email in our support inbox and we are responding to you directly.

    We’ll continue assisting you via email to get this fully resolved as quickly as possible. Thank you for your patience.

    Thread Starter Wild

    (@wildvanvorm)

    1 month, 3 weeks ago

    Hi @muhammadwpfolio

    Thank you for your reply. I look forward to your response by email.
    There is no option to stop the payment in the dashboard of http://www.codewpress.com or the payment page of Stripe. I have nothing else to login to, so there was no way for me cancel the recurring payment.

    Best regards,
    Wim

    Plugin Support Muhammad

    (@muhammadwpfolio)

    1 month, 3 weeks ago

    Hi @wildvanvorm,

    Thank you for your message.

    We’ve already replied to you by email and are reviewing your subscription details.

    Just to clarify, Codewpress is used to manage license details, while recurring payments are handled via Stripe, where subscriptions can normally be canceled directly from the billing portal. That said, we understand this may not have been clear, and we’re checking your specific case to ensure everything is properly canceled.

    We’ll continue assisting you via email and make sure this is fully resolved for you.

Viewing 4 replies - 1 through 4 (of 4 total)

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