Still Auto-updated without permision !!!

  • cybertroncracker

    (@cybertroncracker)


    1 month, 2 weeks ago

    TrustPulse is a totally scammer!!! Don’t verify your Credit card!!! They will steal your money directly!!!

    They charged me last month and today without my confirmation, they just did, I noticed the billing alert from the bank today and realized today. I asked their representative support@trustpulse.com immediately, and they just don’t response me and keep me away once I submit the requests of refund for this month and downgrade account. Never seen any plugin do this before, what would this happen again and again ??? I just saw the same things one-two year ago.

    Please make sure you know this before you use it. You will lose your money inadvertently.

    See the quote from another comment.

    1. They auto upgrade your billing once you reach your session limit. I’ve never used a wordpress plugin that auto upgrades what you’re charged.
    2. You can’t filter out by user type so i’m paying to run this to my existing customers.
    3. This product is a novelty not a necessity, the setup is already annoying bc i have to login to another site, plus the issues mentioned above. If there was another alternative i’d be gone.
    fbcrnl2019
Viewing 1 replies (of 1 total)
  • Plugin Support nokafor

    (@nokafor)

    1 month, 2 weeks ago

    Hello @cybertroncracker ,

    Thank you for sharing your experience. I’m truly sorry for the frustration and negative experience you had with TrustPulse. Unauthorized charges and unexpected billing issues can be very upsetting, and I apologize that you felt misled or let down.

    To clarify, TrustPulse uses auto-renewal and automatic plan upgrades when the session limits of a plan are exceeded. Their sole purpose is to ensure your campaigns run uninterrupted, not to mislead. That said, we understand that this can feel unexpected if it’s not clearly communicated. Please know that we never intend to charge you without your consent, and I’m sorry if our billing policy caused any confusion.

    I also apologize that our customer service did not meet your expectations. We strive to provide prompt, helpful support, and it’s clear we fell short in your case. Your feedback is invaluable, and we will use it to improve our service moving forward.

    Our priority now is to make this right for you. We would appreciate the opportunity to investigate the charges and address your concerns directly. Please reach out to us at support@trustpulse.com. I will personally ensure your issue is looked into thoroughly and resolved to your satisfaction.

    Thank you again for bringing this to our attention. We genuinely value your business and hope to regain your trust.

    Sincerely

Viewing 1 replies (of 1 total)
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