Plugin Contributor
Nick
(@elementoraddonswpr)
Hi,
Thanks for using our plugin.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
Please Include this Support Topic URL in the email.
Kind Regards,
Nick
hi,
is there an update?
i can´t use the elements within the editor and in elementor status is royal elementor as compatible but royal elementor pro is incompatible.
Best regards,
Alex
Hi,
Please update both versions of our plugin to the latest versions, and this should resolve the issue.
Kind Regards
GIvi
Thread Starter
design
(@phrasewrite)
Hi Nick –
Why do you not offer automatic updates on the Premium plugin? I’m fairly positive our account is up to date. I might be overlooking something. Can you give some insight on this.
Thank you,
Thread Starter
design
(@phrasewrite)
Hi Nick –
I don’t want to attach our license for security reasons here. I was going to email it but I do not have your direct email address. Our Premium License for Royal Elementor Addons is a Lifetime license, but when I try to login to Royal Elementor or Freemius, it does not recognize our email nor our user id. So I cannot check to see if 1.4 is the latest version and if not try to download the latest version.
I do not dare update the overall Elementor until I can straighten this out. Will you provide to me an email address so that I can send over what I have?
Thank you,
Hi again,
Please get in touch with us and provide your issue via email: royalelementoraddons@gmail.com
We are ready to help anytime. We will do our best.
Kind Regards,
Givi
