Support » Plugin: Booster for WooCommerce » Stick to free one, don’t pay.

  • paskapaa

    (@paskapaa)


    Ok plugin. Support is poor. Paid for lifetime updates, they asked every year +9,90 for updates, what’s lifetime support is that… No answer to mails, no nothing.

    Again plugin is ok, support is.. there is no support.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Pluggabl

    (@pluggabl)

    Hi @paskapaa

    We take pride in responding to all of our Premium customer tickets within 12 – 24 business hours.

    As of now, we were unable to find the tickets you have created. Just so you know we cannot correlate WordPress user handles to support tickets you might have created on our website.

    For your tickets, can you please reach out to us on our website? I will make sure they are resolved immediately.

    Look forward to resolving your support queries.

    Thank you.

    Thread Starter paskapaa

    (@paskapaa)

    I’ve sent you to 4 mails about this. No answer from you.

    • This reply was modified 1 year ago by paskapaa.
    Thread Starter paskapaa

    (@paskapaa)

    If i try to open ticket the answer is: “Your license has expired. Please renew your Booster Plus license to have continued access to all the important security updates”

    Thats funny cause i’ve already paid you for LIFETIME UPDATES.

    Get it?

    Plugin Author Pluggabl

    (@pluggabl)

    Hi @paskapaa

    We see your ticket # 14842 from email id m****@****group.com on Jul 22nd.

    We responded to your ticket within few hours.

    Do reach out to us if you still have further questions on the ticket referred above by just replying to our response via email.

    All the best.

    Thread Starter paskapaa

    (@paskapaa)

    You got wrong email address. Right address is in my profile.

    • This reply was modified 1 year ago by paskapaa.
    Thread Starter paskapaa

    (@paskapaa)

    Ok. Problem solved.

    Booster.io answer:
    “The email you received was due to some misconfiguration on our email service provider. Yes, for your single site license you will get the Lifetime updates.”

    Case closed.

    Not so good marketing tho.

    Plugin Author Pluggabl

    (@pluggabl)

    @paskapaa

    Glad your concern is resolved.

    Point taken on marketing 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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