Matthias has just resolved a problem for me, which was entirely of my own making! Having encountered the problem, I reached out for some help and guidance. I had a very prompt response, with a simple request for admin access to my site. Matthias very quickly identified my error and fixed it. The entire process was quick and efficient. What is more he merely referenced a link to the documentation I should have followed – no judgement.
This is very refreshing experience, and it shows both professionalism and pride in the quality of both product and support.
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