Support » Plugin: Jetpack by WordPress.com » Stay far away. Far far away.

  • Just spent a wonderful Christmas having to rebuild my site from scratch. Why? Because Jetpack decides to blacklist my IP and block me from logging into my own site!!

    I have previously turned off the ‘Prevent brute force login attacks’ feature, but still, Jetpack decides to mess with me.

    My advice to everyone. Stay far away from this plugin, unless you want to be blocked from logging into your own site.

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  • To the Jetpack team: If you’re going to come up with a feature that prevents brute force attacks, at least make sure it actually works! When you detect a particular IP logging in repeatedly, does it not occur to you that this user is the admin!?

    A simple email notifying me about it could solve so much. But no, you just straight out block me from accessing my own site.

    And to add on, how does this plugin even determine what is a brute force attack? I login at most 2-3 times a day, and somehow the plugin determines this is a brute force attack?

    • This reply was modified 8 months, 3 weeks ago by  davidsim90.
    Plugin Support pmciano

    (@pmciano)

    We’re sorry you did not have a good Jetpack experience and we appreciate your feedback.

    If Jetpack ever erroneously blocks you from accessing your site, you can whitelist yourself through WordPress.com by following the steps here:

    https://jetpack.com/support/security-features/

    If you feel like giving Jetpack another chance and would like our assistance with this issue, please submit an inquiry here with the address of the site, along with a link to this thread:

    http://jetpack.me/contact-support/

    Thank you.

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