Support » Plugin: Automate Ads on Google for Woocommerce » Was terrible, now being turned around.

  • HCVNI

    (@hcvni)


    A great way to throw money at Google for no return. My CPC went up 5x, no engagement, no sales.
    They don’t answer support queries either, at least not within 6 weeks.

    Updated 17th Jan 2020.
    I have changed my review based on recent developments. The new owner has contacted me, and even though I am currently not planning to be a customer, he has made good the damage done by the previous owner and actually refunded my wasted spend.

    This more favourable review was not a requirement of me getting that refund, that was solely my decision, made after the refund. It is based on the behaviour of the new owner of this plugin, which I think is fair as it has moved on since I wrote my original review.

    • This topic was modified 10 months, 3 weeks ago by HCVNI.
    • This topic was modified 10 months, 3 weeks ago by HCVNI.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author cleverppc2

    (@cleverppc2)

    Hi!

    My name is Hao Xu, the new manager for this plugin. Sorry for the late reply.

    It seems that you had some issues while using our plugin, i would really like to help you with it and see if i can turn this bad situation into a good one.

    Please provide me an email where i can reach you or you can contact me through this email: x.hao@cleverecommerce.com

    HCVNI

    (@hcvni)

    Hi Hao,
    thanks for getting back to me.
    I have moved on from this, it was really poor experience, but if in future you do manage to get it working as intended, let me know and I’ll have another look at it.
    If you get it to do what it says it does, I will amend my review.
    Thank you.

    Plugin Author cleverppc2

    (@cleverppc2)

    Thanks for your answer! Things were not properly managed by the previous team, we have renewed the team and we would like to make a fresh start with you. Can you share with me your email so that i can explain you properly what I have thought for you?

    Once again, thanks and apologies for the previous experience.

Viewing 3 replies - 1 through 3 (of 3 total)
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