Plugin injects links and is difficult to cancel

(@topopti)

I originally downloaded and installed Conversios 2 years ago and immediately removed it as it was injecting third party links into our site. I also emailed requesting cancelation as I could not access my account to cancel it. I did not expect a refund at this time and assumed I just had to eat the $99 I was charged for that first year. I, however, also did not expect that they would continue to charge me the annual fee now for 2 more years in a row despite repeated attempts to reach them and cancelling and blocking previous transactions.

Resolved – After posting and communicating via this review thread, I received the following email:

Avinash Baghel

12:18 AM (9 hours ago)

to me, Maulik

Hi Ralph,

Thank you for your patience while we reviewed the communication history in detail.

After checking further, we were able to locate the earlier email in our records. It appears that this message was unfortunately missed during our initial search, and we appreciate you bringing it to our attention.

Given the situation, we will go ahead and process the refund for the charges associated with the subscription. You will receive a confirmation once the refund has been completed.

We genuinely regret the inconvenience and confusion this has caused. Situations like this are not the experience we want for our users, and we appreciate the opportunity to correct it.

Since the matter has now been clarified, we would kindly request you to reconsider the feedback posted on the WordPress forum titled “Stay Away – Multiple Fraudulent Charges After Cancelation.” Accurate feedback helps other users understand the full context, and it is always appreciated when a resolved issue is reflected accordingly.

We would appreciate hearing your thoughts.

In fairness, they have now cancelled my plan and are refunding my fees.

This topic was modified 1 month, 3 weeks ago by topopti. Reason: Plugin creator resolved issues

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support avinashcov
(@avinashcov)

1 month, 4 weeks ago

Hi @topopti Team,

Thank you for taking the time to share your feedback.

We take concerns like this seriously and have reviewed our records regarding the subscription mentioned. Our records show that there was an earlier communication where an upgrade request was discussed. We had followed up regarding that request but did not receive a response confirming how you wished to proceed.

As we did not receive a confirmation for the upgrade and were also unable to locate any cancellation request associated with the registered email address in our system, the subscription remained active.

We have reached out via email to review the matter in detail and to better understand the earlier communication you mentioned. If there are any previous emails or additional details available, we would appreciate you sharing them so we can investigate this further and assist accordingly.

Thread Starter topopti
(@topopti)

1 month, 4 weeks ago

here is your response to the cancelation request I sent yesterday:

——

Hi Ralph,

Thank you for reaching out.

We have reviewed our records regarding the subscription associated with the email ralphc@topopti.com (Subscription ID: sub_1OtbiOIBZkBOzupOG6N9Fp6Z | License Key: LIVE-VKNTQ-VCNR9-62MZC-4K2QR).

Based on our system logs and email records, we were unable to locate any cancellation request submitted for this subscription from this email address.

We did identify a previous communication where an upgrade request was discussed. We followed up regarding that request, but we did not receive a response confirming how you wished to proceed. Since no explicit cancellation request was received, the subscription remained active in the system.

If the cancellation request was sent earlier from another email address, kindly share the relevant email or details with us so we can review it internally and assist you accordingly.

We appreciate your cooperation and will be happy to investigate this further once we have the additional information.

——

And the response you sent me last year on 3/17/2025 at 6:52am

——

Hi Ralph,

Hope you are doing well.

Thank you for reaching out.

I am reaching out to you in regards to the recent email you sent to us about charges added to your account.

This is Avinash, Customer Success Manager at Conversios.

I completely understand your concern regarding the billing, and I sincerely apologize for any confusion caused. Please note that the payment for your subscription was processed via STRIPE, and as part of the payment method, recurring billing was enabled. However, you do have the option to manage your payments and subscriptions manually through your STRIPEaccount, should you prefer to make any changes directly. All details about subscriptions and payments are available here for your reference.

——
2 years in a row, I have directly emailed requesting cancellation and I repeatedly get the above types of run around email stating you have nothing in your records and you have stilled not canceled my account. I have no access to a Stripe account connected to your payments. Your responses are deliberately ignoring my requests and you have lied here saying that I did not request a cancelation last year.

Plugin Support avinashcov
(@avinashcov)

1 month, 3 weeks ago

Hi @topopti,

Thank you for sharing the earlier email in the thread.

For clarity, the message dated March 17, 2025 was part of a billing discussion regarding the charge processed through Stripe. In that same communication, we had also referenced our earlier conversation where an upgrade to the Agency Plan had been discussed and asked whether you wished to cancel your existing subscription before proceeding with the upgrade.

As the email shared above only shows part of that message, we are adding a screenshot of the complete email here for full context. As noted in that communication, we did not receive a confirmation to proceed with either the upgrade or a cancellation, which is why the subscription remained active in the system.
(https://bit.ly/415xYrI)

We have reviewed the communication history again internally and are addressing the matter accordingly.

Viewing 3 replies - 1 through 3 (of 3 total)

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