Stay Away from This Company!

  • Le Bon Marché

    (@gmongrut)


    1 month, 1 week ago

    Here’s a corrected version of your text:

    I was very satisfied with this plugin until I encountered a technical issue.

    Since I wanted it to work and had already spent a lot of time customizing it with CSS to match my brand, I decided to buy the premium version to get support.

    Even after paying for premium support, it took a month to get a response. I had to send multiple messages and finally opened a new ticket to tell them I hadn’t received any reply. Only after that did they respond, and they simply told me they couldn’t find a way to fix the problem.

    I told them their support was very poor and that if they weren’t going to improve, I wanted a refund.

    They never offered a formal apology and just issued the refund.

    Don’t expect this company to care about you—not even if you pay.

    If you’re a serious business, stay away! You’ll be better off. There are many developers out there with outstanding customer support. Look for options where customer service and support are excellent. It will be a better investment for your company in the long run!

Viewing 1 replies (of 1 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    1 month, 1 week ago

    Hi @gmongrut ,

    First of all, we are sorry for all the troubles and inconveniences caused to you.

    Most of our developers are not really good at expressing themselves in English, so they might not have provided a proper response to users’ requests. Sometimes, our developers don’t respond to users because they have no useful clue or workaround to offer for the case, though they are still working on the case during that time. We truly apologize for the void in communication with our developers.

    On our Ticksy Support Forum, there are some cases in which when a ticket is held for some time, it will be pushed down the line and get lost in the support agent’s dashboard. It seems that your ticket might have been lost in the pending line so when you create a new ticket, your case is back on the top.

    We do have a support mechanism in which our developers must report about cases held for over 7 days. And each developer must confirm they have tried at least 3 times in 3 weeks with no luck on the case before offering the refund payment as a compensation. Our staff might have processed the refund request but forgetting to state the reasons in details.

    But you can count on us that when our developers offer refunds as a last resort, they have really tried their best to solve the case. It’s just that our developers failed to find a valid solution or at least a workaround. Issues that are triggered when using external themes or plugins are often the most difficult to us. It’s a shame to admit so.

    We hope that you will accept our apology and refund request as a compensation for all the inconvenience. And we hope we will still have your support in our other plugins.

    We wish you all the best.

    Best regards.

Viewing 1 replies (of 1 total)
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