Support » Plugin: SparkPost » Stay Away from Sparkpost!!

  • As leofflerg points out you can’t trust them not to suspend you without warning. One of our client’s account was suspended because someone sent a spam link to them using their site’s contact form.

    The client tried contacting their compliance team, not really being very technically savvy, they didn’t understand where the spam they were being blamed for came from. After all they didn’t send the spam.

    As an agency manager, I reached out to Sparkpost’s compliance once my client notified me of the situation. I just got an automated response saying

    Hello,

    Thank you for your interest in SparkPost. We strive to offer the very best email service, and to that end, we maintain a strict anti-abuse messaging policy.

    Because we cannot offer you the high deliverability you would expect from SparkPost, we must decline to provide our services. We wish you the best in your future business endeavors.

    Respectfully,
    The SparkPost Compliance Team

    So then I tried the head of business development, Beverly Clarke. She connected me with the account manager, Tim Tran. Who politely informed me

    I have taken a look at [redacted] and overall looks fine to me. I would continue to try to communicate with our Compliance team and follow their guidance. It would help to figure out how to prevent these links from appearing in your emails or how your system handles outbound email.

    I told him about the non-response we were getting from compliance, to which he replied…

    I don’t see terminated on your account just yet. But if that’s the only response they’re giving you, we regretfully have to part ways at this point.

    It’s some perverse form of digital victim blaming. My client was the victim of contact form spam, and Sparkpost is punishing them for not having done a good enough job of protecting themselves. It doesn’t seem to matter at all to Sparkpost that the client didn’t send the spam or that the recipient of the email was the party they were blaming for sending.

    I feel like I have egg on my face for recommending SparkPost to my clients after today. I can’t in good conscious recommend anyone use their service and by proxy this plugin.

    • This topic was modified 2 years, 4 months ago by dopry.
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  • I would really love to hear a reply to this from @sparkpost, as I was just about to signup until I read this.

    Plugin Contributor rajuru

    (@rajuru)

    @spadilla
    Being this is WordPress plugin support forum, we’re unable to provide anything not related to (functionalities of) the plugin. If you’ve questions regarding sales/service and other non-plugin related aspect, please contact SparkPost directly.

    We had the exact same situation happen to us. Set up a single account for a handful of users, one user gets some (less then 10) spam submissions from their contact form, and they ban the entire master account which takes down all the users. What’s worse is that their email telling us lands in our google spam folder and we didn’t catch it for several days. Most of our clients build custom houses and each lead is like gold to them. Thank goodness we save all outgoing mail. When we finally realized emails were not going through we received the exact same email dopry did and they told us to take a hike.

    Absolutely crazy.

    • This reply was modified 2 years, 3 months ago by sashman13.
    • This reply was modified 2 years, 3 months ago by sashman13.
Viewing 3 replies - 1 through 3 (of 3 total)
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