Support » Plugin: Autoptimize » Stay away from Frank and his developer

  • I installed this plugin and saw an immediate speed improvement. Problem was it had broken many things on my website. I contacted them and they offered to fix the problems for $170. I reluctantly paid but felt they created them so should fix as part of customer service. They did fix the problems but now the speed of my website was back to when I started. So I have still a slow website but they have $170 of my money.
    So I contact them again and they say for another $500 they will now optimize their plugin to give me what I wanted in the first place.

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  • Plugin Author Optimizing Matters


    Always a pity to see a customer turn sour Michael. As discussed before and as confirmed by Paypal’s dismissal of the dispute you lodged, you were simply totally wrong in your judgement of our service (the “ao configuration”-service does not come with a guaranteed perf-improvement and despite your claim to the contrary your site was faster as proven by objective tests). And as I wrote in my very first mail; you could have also asked for (and gotten) free support in the forum here, going for our paid service was entirely your own choice.

    Have a nice day,

    Frank, I could waste more time giving a smart answer but I’m sure you have an answer for any answer a unhappy client gives you. I’m happy that I treat my customers as important and not just people who you can rip off. Karma is real

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