Not that great…

  • Le Bon Marché

    (@gmongrut)


    6 months ago

    Recently, we purchased a premium license.

    Firstly, after the purchase, they didn’t give us any license or anything to download in order to make this work. We had to email them to get anything at all…

    Then, the compatibility was a mess and didn’t work as promised.

    They then went to holidays in their country (who could know that?), and didn’t reply to any message for approximately 5 days. They finally refunded me, but it was quite a hassle.

    And, just talking about the app, the compatibility wasn’t great in our case. When I got a reply from this company, I can tell you that trying to make it work was out of the question.

    Maybe for some people, it could work. I think that you would require great and responsive support and help on every step to make this work properly because it’s kind of buggy…

    Still, it seems that it works for some people! I would advise to only use the free version and if you manage to make it work as intended, then you can think about going premium. I wouldn’t pay before that! A piece of advice!

Viewing 1 replies (of 1 total)
  • Plugin Author BoomDevs

    (@boomdevs)

    5 months, 4 weeks ago

    Dear Sir,

    We sincerely apologize for the inconvenience you experienced with our premium plugin. We understand your frustration with the delay in receiving your license and the subsequent compatibility issues you encountered.

    Regarding your request for a refund, we regret any confusion or inconvenience caused. We’d like to clarify that our support team was unavailable due to the recent festival holiday from April 9th to April 14th. However, rest assured that your refund request has been forwarded to our dedicated team, and they will process it as swiftly as possible.

    We truly value your feedback and want to ensure that you have a positive experience with our product. We are committed to addressing your concerns promptly and improving our services.

    Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.

    Best regards,
    BoomDevs Support Team

Viewing 1 replies (of 1 total)
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