Support » Plugin: Tawk.To Manager » status not changing

  • Resolved auludag

    (@auludag)


    hi,

    thanks for plugin. i have removed the official tawk to plugin since feature overlap. but this time, my status is not changing and i always seem offline. how can i correct this?

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  • Plugin Contributor danielmuldernl

    (@danielmuldernl)

    Hi @auludag, thanks for choosing Tawk.To Manager. Sorry to hear that you are have trouble to show the chat window. It could be some things but have you checked your widget settings in the tawk.to dashboard if it’s enabled?

    It’s under the Administration menu when you have logged in on tawk.to You can disable it, or show and hide it for when you are online or not. Is this set correctly? If so pls let me know. Then something else might be happing but most of the time it’s this setting.

    Tawk.To widget settings

    Hope this helps.

    Gr Daniel

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