Status Log Place Order Debug Error

  • Resolved Dani

    (@adorablepaws)


    5 months, 3 weeks ago

    The status log keeps showing a “place-order-debug” error consisting of two parts:

     2025-06-22T15:50:01+00:00 Fehlersuche [Shortcode #1] Place Order flow initiated  
    Zusätzlicher Kontext
    {
        "order_uid": "caf915e8-2964-4025-a4a9-f9a30c3078d6",
        "store_url": "https://petzplaza.de",
        "backtrace": [
            {
                "file": "/xxx/wp-content/plugins/woocommerce/includes/class-wc-checkout.php",
                "line": 1301,
                "function": "wc_log_order_step"
            },
            {
                "file": "/xxx/wp-content/plugins/woocommerce/includes/class-wc-ajax.php",
                "line": 541,
                "function": "process_checkout",
                "class": "WC_Checkout",
                "type": "->"
            },
            {
                "file": "/xxx/wp-includes/class-wp-hook.php",
                "line": 324,
                "function": "checkout",
                "class": "WC_AJAX",
                "type": "::"
            }
        ],
        "remote-logging": false
    }
    2025-06-22T15:50:01+00:00 Fehlersuche [Shortcode #2] Session updated with checkout data and totals calculated  
    Zusätzlicher Kontext
    {
        "order_uid": "caf915e8-2964-4025-a4a9-f9a30c3078d6",
        "store_url": "https://petzplaza.de",
        "backtrace": [
            {
                "file": "/xxx/wp-content/plugins/woocommerce/includes/class-wc-checkout.php",
                "line": 1318,
                "function": "wc_log_order_step"
            },
            {
                "file": "/xxx/wp-content/plugins/woocommerce/includes/class-wc-ajax.php",
                "line": 541,
                "function": "process_checkout",
                "class": "WC_Checkout",
                "type": "->"
            },
            {
                "file": "/xxx/wp-includes/class-wp-hook.php",
                "line": 324,
                "function": "checkout",
                "class": "WC_AJAX",
                "type": "::"
            }
        ],
        "remote-logging": false
    }

    I already tried the usual. Deactivating plugins, clearing cache, switching wp-debug mode to true (no errors shown), checking system errors, checking logs on hosting sites., etc. I cannot find the cause of this error log. I happens whenever someone goes to checkout and not finishing the order. At least that is what I found out by doing some testing. Seems like orders are still coming through, although kinda less for the last five days. Don’t know whether that has to do with the error or simply because it was a long bank holiday weekend in my country and perhaps people just ordered less…

    I’m still using the old Woocommerce shortcodes for cart and checkout, because I don’t want to use blocks just yet.

    Can you help me please?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    5 months, 3 weeks ago

    Hi @adorablepaws,

    Thanks for reaching out and for sharing those detailed debug logs. I understand how concerning it can be to see recurring log entries without a clear explanation, especially when you’re also noticing a drop in completed orders.

    From what you’ve shared, it looks like the place-order-debug entries are being logged during the early stages of the checkout flow, specifically when a customer reaches the checkout page and WooCommerce initializes the order session. These aren’t necessarily errors, but rather debug-level notices triggered by WooCommerce’s internal wc_log_order_step() function. That said, it’s still worth investigating further in case they point to a deeper issue affecting the checkout flow.

    To better understand what might be going on:

    • When did you first start noticing these logs appearing?
    • Did anything change around that time, such as plugin/theme updates or server-side changes?

    Also, could you please share the following so we can dig deeper:

    1. Your System Status Report from WooCommerce → Status → Get system report (paste it into https://pastebin.com and share the link here).
    2. Any other error logs from WooCommerce → Status → Logs, especially those related to your payment gateway or checkout activity.

    Lastly, you mentioned that you’re still using the shortcode-based checkout page, which is fine; however, some newer features and updates in WooCommerce are now more tightly integrated with block-based checkout templates. While that shouldn’t cause issues by itself, it may be helpful to test the block checkout temporarily on a staging site to see if the behavior improves.

    Once we have the above, we’ll be able to take a closer look and guide you more accurately. Looking forward to your update!

    Thread Starter Dani

    (@adorablepaws)

    5 months, 3 weeks ago

    Hi @lovingbro

    Thanks for the fast reply. This is the system status report:

    https://pastebin.com/X06msebw

    There are no other error logs. Just the place_order_debug with changing endings, e.g. place_order_debug-6d23899e or place-order-debug-f0ee9f98. The content of the error is always the same as posted before.

    I cannot say, when it happened for the first time, but I believe it was after the last major woo update from 9.8 to 9.9. It’s not been long, but at first I kinda ignored the error hoping it would be solved in one of the following updates. No other updates on server site.

    Mahfuzur Rahman

    (@mahfuzurwp)

    5 months, 3 weeks ago

    Hi @adorablepaws,

    I understand how this might seem concerning at first glance.

    That said, the messages you’re seeing (Place Order flow initiated and Session updated with checkout data and totals calculated) are debug-level logs WooCommerce uses to track the normal checkout process. These aren’t actual errors; they’re simply notes that the checkout flow has started and that session data has been updated.

    If everything else is working correctly and orders are going through as expected, you can safely ignore these entries. They don’t indicate a bug or any malfunction.

    Let us know if you notice actual issues completing orders or any unexpected behavior on the checkout page. We’ll be happy to help dig deeper if needed!

    Thread Starter Dani

    (@adorablepaws)

    5 months, 3 weeks ago

    Thanks @mahfuzurwp I’ll keep an eye on it and get back to you again, if I notice anything else or if customers actually get back to me with any infos about not being able to complete orders.

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    5 months, 3 weeks ago

    Hi @adorablepaws,

    Thanks for following up! No issues at all, you’re always welcome to reach out again if anything changes. I’ll go ahead and mark this thread as resolved for now, but if you receive any complaints from customers or gather additional details, just reply back here and we’ll be happy to jump back in.

    If WooCommerce has been helpful for your store, we’d truly appreciate it if you could leave us a quick 5-star review here: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

    Thanks again for your time, and wishing you smooth sales ahead!

Viewing 5 replies - 1 through 5 (of 5 total)

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