Jetpack by WordPress.com
[resolved] Stats won't load (9 posts)

  1. webmistress666
    Posted 2 years ago #

    My stats page simply won't load. I'll get the little loading graphic for a while and then this message:

    We were unable to get your stats just now. Please reload this page to try again. If this error persists, please contact support. In your report please include the information below.

    User Agent: "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0"
    Page URL: "http://www.angellawson.com/wp-admin/admin.php?page=stats&noheader"
    API URL: "http://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=38433019&charset=UTF-8&color=fresh&j=1:2.1.1"
    http_request_failed: "Operation timed out after 90005 milliseconds with 0 bytes received"

    I've disabled all plugins to see if there was maybe a conflict there, but no dice. It started about a week ago. I updated to WP 3.5 last night and updated Jetpack as well, but it didn't help.

    Any thoughts?

    The site is here.

  2. Jeremy Herve
    Jetpack Mechanic
    Plugin Author

    Posted 2 years ago #

    Could you go to the Jetpack menu, and disconnect / reconnect to WordPress.com?

    You might experience some issues when reconnecting. In this case, can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the "Select All" button.
    5) Send us the results of the test via this contact form:

    Thank you!

  3. webmistress666
    Posted 2 years ago #

    I couldn't reconnect to wordpress.com, as you predicted.

    Jetpack could not contact WordPress.com: register_http_request_failed. This usually means something is incorrectly configured on your web host.

    SSL connection timeout

    I followed your instructions and sent the stuff! Thanks a bunch for the help!

  4. Jeremy Herve
    Jetpack Mechanic
    Plugin Author

    Posted 2 years ago #

    Thank you.

    Since your site is hosted with Dreamhost, your issue might be similar to this one.
    I'll have a look at your Test results and keep you posted!

  5. webmistress666
    Posted 2 years ago #

    Oh, interesting. I upgraded to PHP 5.3 from 5.2 (Fast CGI) last night hoping that would help, but it didn't. Although maybe I should mention I have this domain on IPV6. Not sure if that would cause it or not.

  6. Ipstenu-DH
    DreamHost Rep
    Posted 2 years ago #

    IPV6... I was about to say that shouldn't matter, but that's interesting. I'm going to go back through the other people who've reported and see what I can find!

  7. webmistress666
    Posted 2 years ago #

    Welp, Dreamhost migrated me to another server yesterday, and now all seems to be working just fine and dandy! Though I also took the domain off IPv6 (I was only using it to test the capabilities), so it's possible that could have been then problem, too.

    Thanks for the help!

  8. Ipstenu-DH
    DreamHost Rep
    Posted 2 years ago #

    IPv6 isn't the issue from what I can see.

    Server seems most likely to my eye, but I'm not great at server stuff here. Yet ;)

  9. Ipstenu-DH
    DreamHost Rep
    Posted 2 years ago #

    FYI, this should be fixed now on Jetpack's side :)

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