Support » Plugin: Jetpack by WordPress.com » Stats serious issues

  • Resolved JeRetiens

    (@jeretiens)


    Hi there,

    Since one week, maybe a little more, I have several issues with the stats displayed in Jetpack. There are way too low (screenshot here); if I go to Google analytics, stats are more accurate.

    For example, at the moment I write this, there is 129 unique visitors (screen here) on my website, so it’s basically impossible to have only 3.5k pages viewed…

    Could you enlight me a little ?

    I really like the stats option from Jetpack (and to be honest, it’s the only option I really use, but if it doesn’t work I will have to delete de plugin).

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Your stats do appear to be processing correctly, and Jetpack does appear to be working properly on your site, but it is out of date and that might lend itself to a problem.

    Would you please update to Jetpack 6.8 via the Plugins section of your site’s Dashboard and let us know if you still see the same problem after 48 hours?

    Hello @macmanx,

    Thanks for your answer !

    In fact, I already updated jetpack to 6.8 since its release…

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Hm, that’s odd. The tests on our end show Jetpack 6.5 for your site. Could be a ghost in the machine I suppose.

    Would you please contact us via https://jetpack.com/contact-support/?rel=support so we can dig a bit deeper on this?

    Thanks, I opened a ticket !

    @jeretiens Did you find a way to solve this issue or will we have to wait for the next update? Thanks

    @wka34 no unfortunately. Stats seem to be back since yesterday but I’m not sure it will last.
    I’m currently using analytics b/c the trust into Jetpack is broken…

    Also I know GA is developping a WP pluging for stats (beta version now), so it will be a good challenger.

    Thats great. Thanks for the info.

    @wka34: the bug is back…

    I have the exact same problem since the last update… My stats are down 60%. It seems to be a AMP related problem. But what do I know. It’s driving me crazy, those extremy low numbers suddenly!
    Any idea how/when this will be fixed?!

Viewing 9 replies - 1 through 9 (of 9 total)
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