Hi @isa64 –
I was able to recover your stats. They should now be visible on your live site.
This can sometimes happen if you were using a staging or development site. If you did this prior to experiencing this issue, please follow these directions to prevent the issue in the future:
https://jetpack.com/support/staging-sites/
Thread Starter
isa64
(@isa64)
Hi,
thank you very much ! My stats are back !
I don’t use a staging or development site.
I have the same problem with this sites :
https://www.affiches64.com
https://maisonboyrie.fr
https://loprimtempsdelarribera.com
@isa64
We can definitely look into those other three sites for you.
I wasn’t able to find any obvious changes like the first site (revesdesports.fr) left in our system when it was reconnected.
Would you be able to provide any other domains or URLs that these site used previously (including development or temporary ones, http to https, www or non-www)? That way I can merge the stats and subscribers from the “old” version of the URL to the current one. Thanks!
Thread Starter
isa64
(@isa64)
Thank you !
Maybe these 3 domains didn’have https or www a few yeayrs ago… I don’t remember.
For maisonboyrie.fr, the domain used to be boyrielamarque.fr
But my stats were working fine before my last Jetpack uptade a few days ago
Thanks !
Plugin Support
Bruce (a11n)
(@bruceallen)
Happiness Engineer
Hi @isa64
I was able to recover stats for maisonboyrie.fr – can you look to see if they are now correct?
As for https://www.affiches64.com and https://loprimtempsdelarribera.com, these appear to have been disconnected from Jetpack during the time of the stats gap, and were then reconnected a week or so ago. Do you have any information that might shed some light on that?
