Title: Stats not sync’d
Last modified: December 14, 2021

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# Stats not sync’d

 *  Resolved [rulenumber65](https://wordpress.org/support/users/rulenumber65/)
 * (@rulenumber65)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/stats-not-syncd/)
 * Hi all of our stats from before the 8th Dec are missing, I think there was an
   issue with a staging site linked to jetpack in error! How do we get the stats
   back??
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstats-not-syncd%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * (@madhattersez)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/stats-not-syncd/#post-15162758)
 * Hello, there.
 * We can look into the stats issue (you’re right, we probably just need to merge
   the stats from the staging site over into the current live site’s connection),
   but first, it looks like rule65.co.uk isn’t connected properly.
 * Your xmlrpc.php file (which is needed for Jetpack to work properly) is either
   missing or being blocked by something:
 * [https://rule65.co.uk/xmlrpc.php?for=jetpack](https://rule65.co.uk/xmlrpc.php?for=jetpack)
 * This file is used by Jetpack and other plugins and apps to connect to your site.
   It must return the following exact message:
 *     ```
       XML-RPC server accepts POST requests only.
       ```
   
 * You can see a working example here: [https://jetpack.com/xmlrpc.php](https://jetpack.com/xmlrpc.php)
 * Since your site returns a — error for this file, I would recommend that you check
   the following:
 * 1. Can you see the xmlrpc.php file at the root of your WordPress installation
   when accessing your site via FTP? If you can’t, then please try re-installing
   WordPress. You can do this by going to the Dashboard -> Upgrades page, then clicking
   the “Reinstall WordPress” button.
 * 2. Do you use any security plugins that may block access to this file? If so,
   could you try disabling any options that would? You might also want to check 
   your site’s .htaccess file for any rules that might be blocking access, especially
   to the xmlrpc.php.
 * 3. Does your webhost block access to this file? If you don’t find any plugin 
   that blocks access in this way, then I would recommend reaching out to your host
   to ask if they can remove that block so we can try a new connection.
 * For the absolute best results, you could also have them whitelist the following
   to avoid future issues:
 * 1. All connections to and from *.wordpress.com
    2. The Jetpack IP ranges noted
   on this page: [https://jetpack.com/support/hosting-faq/](https://jetpack.com/support/hosting-faq/)
 * Once you’ve spoken with them and they’ve done all this for you, please let us
   know and we can try another connection test from this side. Thanks!
 *  Thread Starter [rulenumber65](https://wordpress.org/support/users/rulenumber65/)
 * (@rulenumber65)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/stats-not-syncd/#post-15163135)
 * Hi
 * xmlrpc.php is now unblocked by our host.
 *  Plugin Contributor [Dan (a11n)](https://wordpress.org/support/users/drawmyface/)
 * (@drawmyface)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/stats-not-syncd/#post-15165306)
 * Hi there
 * We’re still seeing a 403 Forbidden error when viewing your site’s xmlrpc.php 
   file.
 * Can you ask your hosting provider to double check their security logs for any
   blocked requests to the /wordpress/xmlrpc.php file on your site, using the `Jetpack
   by WordPress.com` user agent.
 * If they only offer XML-RPC access by allow IP addresses, then they will need 
   to allowlist the IP addresses listed here:
 * * [https://jetpack.com/support/how-to-allowlist-jetpack-ip/](https://jetpack.com/support/how-to-allowlist-jetpack-ip/)
 * Please note that these IP addresses could change (or more could be added) at 
   any time. For that reason, we recommend your host uses the machine-readable versions
   of these IP ranges in JSON or plain text format to automate configuration changes
   on their systems.
 *  Thread Starter [rulenumber65](https://wordpress.org/support/users/rulenumber65/)
 * (@rulenumber65)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/stats-not-syncd/#post-15165671)
 * Hi Dan,
 * My20i only support “post” requests and not “get”
 *  Thread Starter [rulenumber65](https://wordpress.org/support/users/rulenumber65/)
 * (@rulenumber65)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/stats-not-syncd/#post-15165691)
 * I asked if there is a work around and this is their reply.
 * Thanks for the reply. Their sending of data to your site shouldn’t be affected.
   The GET request they send is to check if they are blocked, this is something 
   we don’t all as my colleague previously stated. However, I can confirm that their
   POST requests are not blocked.
 * 20i Support`
 *  [deathlynotes](https://wordpress.org/support/users/deathlynotes/)
 * (@deathlynotes)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/stats-not-syncd/#post-15166962)
 * Hi [@rulenumber65](https://wordpress.org/support/users/rulenumber65/)
 * The file [https://rule65.co.uk/xmlrpc.php](https://rule65.co.uk/xmlrpc.php) is
   still blocked (as you can check if reach the link) and Jetpack can’t connect 
   to your site in order to generate the stats.
 * If you don’t have any plugins installed that could cause the block, then your
   hosting support must address the unblock on their firewall.
 * Let me know if you have any questions.
 * My best regards,
 * Michelle
 *  Anonymous User 18700194
 * (@anonymized-18700194)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/stats-not-syncd/#post-15191630)
 * Hi there,
 * It has been more than one week since we have heard from you, so I’m marking this
   topic as resolved.
 * But if you have any further questions or need some more help, you’re welcome 
   to reply here or open another thread.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Stats not sync’d’ is closed to new replies.

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 * 7 replies
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 * Last reply from: Anonymous User 18700194
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/stats-not-syncd/#post-15191630)
 * Status: resolved