Title: Stats Not Reporting Correctly
Last modified: August 20, 2016

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# Stats Not Reporting Correctly

 *  Resolved [OfficialMagicPgCom](https://wordpress.org/support/users/officialmagicpgcom/)
 * (@officialmagicpgcom)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/stats-not-reporting-correctly/)
 * Is it just me or are the stats (Hits) not being correctly tracked?
 * [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [13 years, 3 months ago](https://wordpress.org/support/topic/stats-not-reporting-correctly/#post-3451988)
 * Could you give me more details about your issue?
 * It’s worth noting that by default, logged in users are not tracked by Jetpack
   Stats. You can change this by clicking on “Configure” under the Stats module 
   in the Jetpack menu.
 *  Thread Starter [OfficialMagicPgCom](https://wordpress.org/support/users/officialmagicpgcom/)
 * (@officialmagicpgcom)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/stats-not-reporting-correctly/#post-3451998)
 * Thanks Jeremy. I am aware that logged in users have to be selected to be traced
   but my site receives over 200,000 unique views per month but every story I have
   been posting has only been seeing single digit hits which is very odd. Just wondering
   if there was a known issue out there. If not, no biggie.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [13 years, 3 months ago](https://wordpress.org/support/topic/stats-not-reporting-correctly/#post-3452013)
 * Do you use any caching plugin on your site? Such plugins could have an impact
   on the number of users tracked by Jetpack.
 *  Thread Starter [OfficialMagicPgCom](https://wordpress.org/support/users/officialmagicpgcom/)
 * (@officialmagicpgcom)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/stats-not-reporting-correctly/#post-3452016)
 * That’s probably what it is. I am using W3TC.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [13 years, 3 months ago](https://wordpress.org/support/topic/stats-not-reporting-correctly/#post-3452017)
 * Could you try to deactivate it and see if your Stats start increasing?
 *  Thread Starter [OfficialMagicPgCom](https://wordpress.org/support/users/officialmagicpgcom/)
 * (@officialmagicpgcom)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/stats-not-reporting-correctly/#post-3452018)
 * Will do. I will write back if this seems to be the issue.
 *  Thread Starter [OfficialMagicPgCom](https://wordpress.org/support/users/officialmagicpgcom/)
 * (@officialmagicpgcom)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/stats-not-reporting-correctly/#post-3452021)
 * Hey Jeremy,
 * After manually deleting all of the W3TC files that “tenticled” their way into
   my root, the stats seem to now be working.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Stats Not Reporting Correctly’ is closed to new replies.

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## Tags

 * [hits](https://wordpress.org/support/topic-tag/hits/)
 * [Stats](https://wordpress.org/support/topic-tag/stats/)

 * 7 replies
 * 2 participants
 * Last reply from: [OfficialMagicPgCom](https://wordpress.org/support/users/officialmagicpgcom/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/stats-not-reporting-correctly/#post-3452021)
 * Status: resolved