Stats missing after Update

  • Resolved chrimby

    (@chrimby)


    3 years, 8 months ago

    Hi there,

    I redesigned my website, but after activating JetPack, the stats of the past years are missing. How can I restore them?

    Kind regards

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    3 years, 8 months ago

    With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats and subscribers were lost.

    That’s what happened on your site; it previously used a different site URL.

    I have fixed the issue and you should be able to get your stats and subscribers back by reconnecting to WordPress.com from the Jetpack section of your site’s Dashboard.

    Thread Starter chrimby

    (@chrimby)

    3 years, 8 months ago

    Hi – thanks for your reply. I checked and Jetpack said, that I had to reconnect due to an error. I did, but stats still don’t include old data :/

    Plugin Support KokkieH

    (@kokkieh)

    3 years, 8 months ago

    Hi there,

    Please email support (at) jetpack (dot) com from the email address connected to your WordPress.com account, and include a link to your site, and our team can take a closer look there.

Viewing 3 replies - 1 through 3 (of 3 total)
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