Stats lost after reconnecting to wordpress.com

  • Resolved helloluxx

    (@helloluxx)


    8 years, 2 months ago

    After updating to the latest WordPress, I had a problem with publicize not working. A quick google said to disconnect jetpack and then reconnect to WordPress.com. This fixed the problem with publicize. After reconnecting all our stats have been reset!

    After googling this problem it appears to be because the blog-ID changed?

    We do have a development site test.helloluxx.com, but this has not been connected to jetpack as far as I know.

    I am hoping that you can please relink helloluxx.com to the correct blog ID to fix this issue as we had a few years stats in there and it would be terrible to lose them.

    Many thanks for your help.

    Regards
    Tim

    https://wordpress.org/plugins/jetpack/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    8 years, 2 months ago

    After googling this problem it appears to be because the blog-ID changed?

    We do have a development site test.helloluxx.com, but this has not been connected to jetpack as far as I know.

    That was indeed the issue. I fixed the problem, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    In the future, I’d recommend enabling Jetpack’s Development mode on your test site:
    http://jetpack.me/support/development-mode/

    Thread Starter helloluxx

    (@helloluxx)

    8 years, 2 months ago

    Thank you Jeremy.

Viewing 2 replies - 1 through 2 (of 2 total)
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