Jetpack by WordPress.com
[resolved] Stats gone after upgrade to Jetpack (3 posts)

  1. ker_admin
    Posted 3 years ago #

    I just migrated my self-hosted site from the old WordPress.com stats package to Jetpack...and now all my historical data is gone. This is a real problem and I will have to switch back unless we can get this resolved. Since Jetpack automatically disabled the old plugin, I was assuming this would just work.

    What do I need to do here to make this work?

    FWIW - I did notice that my blog ID has changed from stats_options to jetpack_options...brute-force changing that ID doesn't work because of the API tokens (i disconnect from Jetpack, change the ID in SQL to the one from stats_options, reconnect to Jetpack, but it always changes the ID again). Can I revert to the old blog ID, which presumably was all my old stats?

    My website is http://www.kereport.com


  2. ker_admin
    Posted 3 years ago #

    FYI - If I setup Jetpack and connect it to wp.com then manually swap the blog ID to the one from WP-Stats, the stats page displays this error:

    You are not a member of this site.
    If you have just installed the WordPress.com Stats plugin, this error probably appeared because the API key entered in the plugin belongs to a different WordPress.com user account.

    Would really appreciate any help here.

  3. Jeremy Herve
    Jetpack Mechanic
    Plugin Author

    Posted 3 years ago #

    I had a look at your site, and it seems you previously used a different Site URL. When you updated from WordPress.com Stats to Jetpack, a new site ID was created, with your new site URL, http://www.kereport.com.

    I made some changes to your account, and you should be able to get your old data back by disconnecting / reconnecting to WordPress.com once again.

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