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[Resolved] Stats disappeared after Jetpack was reactivated.

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  • Hi there, Jetpack. I would really appreciate your assistance.

    Thank you, Steve.

    WPyogi

    @wpyogi

    Forum Moderator

    Steve – the JP team are quite back-logged right now – so you’ll have to be patient. Bumping your thread only moves you to the bottom of the queue. They’ll no doubt get to your issue as soon as they can.

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, quadcitiesdaily.com.s140587.gridserver.com.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thanks!

    Thank you for fixing my issue! You folks are the best. and I’m sorry if i panicked a bit.
    -Steve

Viewing 4 replies - 1 through 4 (of 4 total)
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