Support » Plugin: Jetpack by » Stats are no longer working

  • Resolved wade-newb


    My website it It’s only a few days old and the traffic has increased rapidly in the last three – but the stats no longer track. My theme (Magnus) displays the view count of the posts on-site, but they are old and aren’t tracking any new views. I recently installed WP Super Cache about the same time the stats stopped working. Not sure if they’re related. Google analytics shows view-counts in the thoudsands while in the posts page in admin it’s mere hundreds, and not increasing.
    Please help. Please.

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  • Plugin Contributor Jeremy Herve


    Jetpack Mechanic 🚀

    I checked your stats, and the Stats tracking code appears on all pages I looked at. I also made some tests by reaching your site from Google, using keywords starting with “site:“, and all my visits were recorded and appear in your stats. You can check them under the Search Terms box in your Jetpack stats.

    It’s worth noting that Jetpack doesn’t record visits from logged users by default. That may explain the differences with Google Analytics. If you want to change that behaviour, you can click on “Configure” under the Stats module in the Jetpack menu.

    I hope this helps.

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