Title: Statistical data lost
Last modified: February 4, 2023

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# Statistical data lost

 *  Resolved [foodeviaggi](https://wordpress.org/support/users/foodeviaggi/)
 * (@foodeviaggi)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/statistical-data-lost/)
 * Due to a technical problem with the site I deactivated jetpack and when I reactivated
   it I lost all the statistics. Is it possible to recover all the data from 2019
   to today?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstatistical-data-lost%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [3 years, 2 months ago](https://wordpress.org/support/topic/statistical-data-lost/#post-16443885)
 * Hi [@foodeviaggi](https://wordpress.org/support/users/foodeviaggi/)
 * I’ve moved those stats over for you. Can you take a look and see if they are 
   correct now?
 *  [rjapenga](https://wordpress.org/support/users/rjapenga/)
 * (@rjapenga)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/statistical-data-lost/#post-16450141)
 * I had the same problem when I deactivated Jetpack. Help. I lost all data. The
   web site is listeningtogod.org
 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [3 years, 1 month ago](https://wordpress.org/support/topic/statistical-data-lost/#post-16456968)
 * Hi [@rjapenga](https://wordpress.org/support/users/rjapenga/)
 * Can you check your stats now as well?
 *  [rjapenga](https://wordpress.org/support/users/rjapenga/)
 * (@rjapenga)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/statistical-data-lost/#post-16457650)
 * Yes!!! Thanks so much. Is deactivating Jetpack supposed to lose the data?
 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [3 years, 1 month ago](https://wordpress.org/support/topic/statistical-data-lost/#post-16460245)
 * Hi [@rjapenga](https://wordpress.org/support/users/rjapenga/)
 * No, it shouldn’t normally, usually if Jetpack gets disconnected, when you go 
   to reconnect it, it finds it’s old data through the site ID. However, occasionally
   when reconnecting, Jetpack thinks it is a new site and treats it that way creating
   a new site ID, leaving the old data with the old site ID.
 * When this happens, we just need to move the data over to the new site ID.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Statistical data lost’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/statistical-data-lost/#post-16460245)
 * Status: resolved