Title: Statify Plugin not correctly working Last modified: February 1, 2021 --- # Statify Plugin not correctly working * Resolved [Greendroid](https://wordpress.org/support/users/greendroid/) * (@greendroid) * [5 years, 5 months ago](https://wordpress.org/support/topic/statify-plugin-not-correctly-working/) * Hi, thanks for the great caching and speedup plugin. It increases my page load speed by seconds! * Unfortunately W3 Total Cache is not working properly with the Statify Plugin. This plugin is collecting click-statistics for my page without the need of a cookie, etc… to be completely data privacy conform as required in Germany. This is done, I hope I got it correctly, by the usage of a JavaScript which is executed while loading the page. By default this plugin is not counting clicks of users which are logged-in into the site. So the admin or other authors can navigate on the site without increasing the click-statistics. Currently the click-logging is working, but also the logged-in users are counted. * If I am disabling W3 TotalCache completely, these logged-in users are not counted anymore. If I enable the plugin it is not working again. Deactivating all features in an enabled plugin is also not working. * Currently I am using PageCache, JS-Minify, Database Cache, Object Cache, Browser Cache, Lazy Load und Fragment Cache. If I am disabling all these features in the “General Settings” view, the plugin shows, that it is “disabled”, but Statify is still logging the logged-in users. * Does anybody has an idea how I can fix this? Thanks and best regards Greendroid * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstatify-plugin-not-correctly-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [5 years, 5 months ago](https://wordpress.org/support/topic/statify-plugin-not-correctly-working/#post-13990557) * Hello [@greendroid](https://wordpress.org/support/users/greendroid/) * Thank you for your inquiry and I am happy to assist you with this. Well, to be honest, this is weird. If all options are disabled in W3 Total Cache, that means that the plugin is not doing anything and therefore is not caching pages, DB, or minifying. So there are some things to investigate here. First, make sure that you are not using any other caching solution like server-side caching or any other caching plugin. Next, make sure that the caching is disabled for logged in users in Performance>Page Cache. If you are using minify, you can try to exclude a specific JS from being minified in Performance>Minify>Advanced>”Never Minify following JS files” since the data is being collected with javascript. I’ve tried to find any trace of compatibility with the caching plugins and Statif plugin but I was unable to find anything. Have you tried reaching out to their support asking if the plugin is compatible with the caching plugins? Thanks! * Thread Starter [Greendroid](https://wordpress.org/support/users/greendroid/) * (@greendroid) * [5 years, 5 months ago](https://wordpress.org/support/topic/statify-plugin-not-correctly-working/#post-13992513) * Hi, thanks for your quick response. Yes, this situation is really weird and currently also not known by the developer of the Statify Plugin. We are in discussions there also (in German: [https://wordpress.org/support/topic/admin-besuche-und-eigene-ip-wird-geloggt/](https://wordpress.org/support/topic/admin-besuche-und-eigene-ip-wird-geloggt/)). * Are there perhaps some persistent changes in the htcaccess file or something else which is not changed back when the features are disabled? Only the disabling is then changing these things back? * Currently I cannot see any other caching plugin or server configuration and I have activated the option, that logged-in users shall not see any cached pages. * Thanks for your support, I will try to debug further. Best regards Greendroid * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [5 years, 5 months ago](https://wordpress.org/support/topic/statify-plugin-not-correctly-working/#post-13992863) * Hello [@greendroid](https://wordpress.org/support/users/greendroid/) * Thank you for the information. I would suggest to try disabling all W3TC settings in performance>General settings. Next check the. Htaccess file and manually remove all w3tc rules. Also manually delete the wp-content/cache/ folder. Next make sure that caching is disabled for logged in users in Performance>Page Cache, and disable minify for logged in users also. Make sure to save all settings. Next, re-enable the settings one by one, save all settings and purge the cache after each setting is enabled and see which option might be causing this. Thanks! * Thread Starter [Greendroid](https://wordpress.org/support/users/greendroid/) * (@greendroid) * [5 years, 5 months ago](https://wordpress.org/support/topic/statify-plugin-not-correctly-working/#post-13998873) * Hi, thanks a lot for the hints! I will try it and get back to you then. Best regards Greendroid * Thread Starter [Greendroid](https://wordpress.org/support/users/greendroid/) * (@greendroid) * [5 years, 5 months ago](https://wordpress.org/support/topic/statify-plugin-not-correctly-working/#post-14003257) * Hi, Now I got the time to experiment a little bit with the plugin. Unfortunately your suggestions have not changed anything. * After your test I have deleted the complete plugin, removed then the cache folder and the w3tc-config folder as well as checked the htaccess file (was clean already). After that I reinstalled the plugin and configured it from scratch (I have not used the saved settings). Now Statify is working as expected. * Thanks for your support! Kind regards Greendroid - This reply was modified 5 years, 5 months ago by [Greendroid](https://wordpress.org/support/users/greendroid/). Reason: Mark as resolved Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Statify Plugin not correctly working’ is closed to new replies. * ![](https://ps.w.org/w3-total-cache/assets/icon-256x256.png?rev=1041806) * [W3 Total Cache](https://wordpress.org/plugins/w3-total-cache/) * [Frequently Asked Questions](https://wordpress.org/plugins/w3-total-cache/#faq) * [Support Threads](https://wordpress.org/support/plugin/w3-total-cache/) * [Active Topics](https://wordpress.org/support/plugin/w3-total-cache/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/w3-total-cache/unresolved/) * [Reviews](https://wordpress.org/support/plugin/w3-total-cache/reviews/) * 5 replies * 2 participants * Last reply from: [Greendroid](https://wordpress.org/support/users/greendroid/) * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/statify-plugin-not-correctly-working/#post-14003257) * Status: resolved